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Technical Solutions Consultant

2 months ago

London, Greater London, United Kingdom Coralogix Full time

About Coralogix

Coralogix is a leading provider of modern, full-stack observability solutions that empower businesses to unlock the full potential of their data. Our innovative platform transforms the way organizations process and understand their data, enabling them to make informed decisions and drive operational efficiency.

Job Summary

We are seeking a highly skilled and experienced Technical Solutions Consultant to join our team. As a Technical Solutions Consultant, you will play a critical role in helping our customers maximize the value of our observability platform. You will work closely with our customers to understand their technical requirements and business goals, and provide expert guidance and support to ensure successful adoption and implementation of our solutions.

Key Responsibilities

  • Customer Onboarding and Support
    • Lead the onboarding process for new customers, ensuring a seamless and successful integration of our observability platform.
    • Provide expert technical support and guidance to customers, helping them to troubleshoot issues and optimize their use of our platform.
  • Technical Solutions and Consulting
    • Work closely with customers to understand their technical requirements and business goals, and provide expert guidance and recommendations on how to achieve their objectives.
    • Develop and deliver customized technical solutions and consulting services to meet the unique needs of our customers.
  • Market and Industry Expertise
    • Stay up-to-date with the latest trends and developments in the observability and log management markets.
    • Apply your knowledge and expertise to help customers navigate complex technical issues and make informed decisions about their observability and security strategies.
  • Collaboration and Communication
    • Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication with customers.
    • Develop and maintain strong relationships with customers, providing exceptional service and support to ensure their continued success and satisfaction with our platform.

Requirements

  • Proven experience in a technical customer-facing role, with a strong background in observability, log management, and cloud computing.
  • Expert-level knowledge of cloud platforms, including AWS, Azure, and GCP.
  • Hands-on experience with infrastructure as a code (Terraform/Ansible) and technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash).
  • Strong understanding of complex troubleshooting and problem-solving techniques, with the ability to analyze and resolve technical issues quickly and effectively.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, technical teams, and other stakeholders.
  • Strong presentation and public speaking skills, with the ability to communicate complex technical concepts to non-technical audiences.
  • Comfortable working in a fast-paced, dynamic environment, with the ability to adapt quickly to changing priorities and deadlines.

Cultural Fit

We're seeking a candidate who is hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.