Counter Manager

2 days ago


Tunbridge Wells, Kent, United Kingdom Estée Lauder - Brand Full time
Estée Lauder - Brand Ambassador Opportunity

About the Role:

We are seeking a highly motivated and experienced Counter Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence in our retail stores. As a Counter Manager, you will be responsible for creating and executing a business plan to recruit and retain customers, develop and implement in-store events, and lead a high-performing team to achieve sales and customer service targets.

Key Responsibilities:

  • Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
  • Create and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management
  • Develop and implement in-store events to drive sales and customer engagement
  • Manage inventory, facilities, and cash reconciliation to ensure operational excellence
  • Collaborate with cross-functional teams to drive business results and improve customer experience
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and analyze sales data to inform business decisions and drive sales growth
  • Ensure compliance with company policies and procedures

Requirements:

  • Proven retail management experience, preferably in the beauty or fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Our Commitment to Diversity and Inclusion:

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.



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