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Customer Service Representative

1 month ago

Northwich, Cheshire, United Kingdom THG Full time

About Our Company

We are a global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands and websites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle every aspect of our business in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realize our vision and maintain our leadership in the rapidly evolving global industry.

Location – Our office is located in Gadbrook Park, Northwich. We offer a flexible schedule with shifts ranging from 8am-4pm to 12pm-8pm, including one weekend day every three weeks.

Are you passionate about delivering exceptional service and excited to represent leading brands? Join us at THG, where you'll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more.

In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction.

Key Responsibilities:

  • Serve as the first point of contact across multiple customer service platforms.
  • Provide expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.

What We're Looking For:

  • Strong written and verbal communication skills.
  • Fluent in French - Written and verbally.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.

Benefits:

  • Staff discounts on THG brands and Hale Country Club.
  • Employee Saving Scheme.
  • Onsite medical treatment including in-house Doctor, physio and mental health first aid and wellness support.
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Buy back your time scheme.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.
  • Localised engagement activities, such as netball and football tournaments.

Estimated Salary Range: £18,000 - £22,000 per annum, depending on experience.