Customer Service Coordinator

2 weeks ago

London, Greater London, United Kingdom Covent Garden Hotel Full time
Covent Garden Hotel: A Unique Opportunity

In the heart of London, our esteemed hotel is renowned for its vibrant, stylish interiors and exceptional service. We're seeking a dedicated Reservations Agent to join our esteemed team at the Covent Garden Hotel.

About the Role:
This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional service. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations.

Your Key Responsibilities:
  • Provide inspirational and personalized service to guests, ensuring all inquiries are handled with the utmost care and professionalism.
  • Collaborate with the front office team to manage reservations efficiently and accurately.
  • Demonstrate excellent attention to detail when handling guest information and special requests.
  • Utilize your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents.
  • Maintain impeccable presentation and a warm, welcoming demeanor at all times.
  • Foster strong relationships with guests and team members through effective communication and interpersonal skills.

About You:
We're looking for a team player with a keen willingness to collaborate and contribute to the success of the team. As a customer-focused individual, you should be passionate about delivering exceptional service. An engaging communicator with warmth and impeccable presentation skills, you strive for excellence in every task. Enthusiastic and energetic, with a genuine passion for hospitality and guest satisfaction.

What We Offer:
  • A competitive annual salary of £28,450.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday, benefit from everyday savings, and real-time financial coaching.
  • A health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Complimentary meals on shift.
  • A referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • A dry cleaning service for work attire and discounted personal dry cleaning.
  • An enhanced holiday allowance based on length of service.
  • A season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • An allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
  • And much more.

Why Join Us?
At Firmdale Hotels, we're proud to be an international, award-winning group of luxury hotels and bars in London and New York. World-renowned for our unique interiors and exceptional service, we're trailblazers in hospitality and design. With numerous awards and accolades under our belt, including Times Best Places to Work 2024, The King's Award for Enterprise 2024, and Manager of the Year – Helle Jensen – Cateys 2024, we're committed to providing exceptional experiences for our guests.

  • Customer Service Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    About the Role:Burton Bolton & Rose Recruitment Services Ltd is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. In this role, you will be responsible for managing client relationships, coordinating service deliveries, and ensuring high levels of customer satisfaction.Main Responsibilities:Provide exceptional...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom BCT Resourcing Full time

    Job Title:Customer Service CoordinatorLocation:London / RemoteSalary:£22,000 per annumWe are looking for a skilled Customer Service Coordinator to join our team.Take customer orders over the phone and manage customer relationships effectivelyLiaise with clients back and forth to ensure high levels of customer satisfactionHandle customer enquiries via email...

  • Customer Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Safran companies Full time

    Role ResponsibilitiesAs a Customer Services Coordinator, you will be responsible for coordinating the implementation of modifications or controls related to technical events on a fleet of engines/modules/accessories. This includes managing budgets, executing follow-ups, and communicating with global teams.

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job DescriptionThis is a unique opportunity to join Marriott International's portfolio of brands as a Customer Service Coordinator.Key ResponsibilitiesThe estimated salary for this role is £22,000 - £26,000 per annum, depending on experience. Your primary duties will include:Providing exceptional customer service during night shifts.Managing guest...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Aim Full time

    Job Title: Customer Service CoordinatorLocation: Aim.inenWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Aim.inen. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for a...

  • Customer Service Coordinator

    1 day ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a skilled Customer Service Coordinator to join our team at AccorHotel. As a key member of our Front Office, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations.

  • Customer Service Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Screwfix Direct Ltd Full time

    Key ResponsibilitiesAs a Customer Service Coordinator, you will play a crucial role in driving sales growth and enhancing customer satisfaction.Your duties will include managing store standards, leading a team of retail assistants, and providing excellent customer service to ensure a positive shopping experience.You will also be responsible for implementing...

  • Customer Service Coordinator

    2 days ago

    London, Greater London, United Kingdom Kone México Full time

    Customer Service CoordinatorWe are seeking a Customer Service Coordinator to serve as the primary point of contact for our customers regarding their service needs or inquiries about ongoing jobs.This is a full-time, permanent position with regular working hours from Monday to Friday, 08:30-17:00.Main Responsibilities:Welcome customers and users in accordance...

  • Customer Service Coordinator

    2 days ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    We are seeking a Customer Service Coordinator to join our team at Frasers Hospitality. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to work closely with management to maintain smooth operations.The estimated salary for this position is £29,000 per annum, which reflects the company's commitment...

  • Customer Service Coordinator

    2 days ago

    London, Greater London, United Kingdom Serco Limited Full time

    We are looking for a Customer Service Coordinator to join our team at Serco Limited's Gatwick Immigration Removal Centre. In this role, you will be responsible for providing exceptional customer service to residents, dependent children, and staff.The ideal candidate will have a strong background in customer service, with experience in handling high-pressure...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Paddy Power Full time

    Role OverviewPaddy Power is seeking an Aftersales Customer Service Coordinator to join our team. As a key member of the Retail Team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our shops.The ideal candidate will be passionate about building strong relationships with customers, promoting our online...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Canduct Industries Limited Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Canduct Industries Limited. The ideal candidate will have excellent communication skills, a strong understanding of production planning principles, and the ability to work collaboratively with cross-functional teams.Key...

  • Customer Service Coordinator

    2 days ago

    London, Greater London, United Kingdom CV-Library Full time

    About the RoleWe are looking for a Customer Service Coordinator to join our team at CV-Library. As a Customer Service Coordinator, you will be the first point of contact for our customers, providing a high standard of service by telephone and via correspondence.Your primary responsibilities will include responding to customer queries, resolving issues in a...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Ingeus Full time

    Job SummaryWe are seeking a highly organised and customer-focused Customer Service Coordinator to join our team at Ingeus.About the RoleAs a Customer Service Coordinator, you will be responsible for providing exceptional customer service to visitors, staff and external partners. This includes managing the reception desk, handling email and telephone queries,...

  • Customer Service Coordinator

    2 days ago

    London, Greater London, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a detail-oriented and proactive professional to join its dynamic team as a Customer Service Administrator.Key ResponsibilitiesCoordinate deliveries with clients and installation teams, ensuring timely and efficient execution.Support administrative tasks, answer phone calls, and assist senior colleagues as needed.RequirementsTo be...

  • Customer Service Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Box Full time

    **About the Role**We are seeking a talented Customer Service Coordinator to join our team at Box. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to our film-goers, events attendees, and enquirers.**Key Responsibilities**Provide excellent customer service at all times, with a focus on customer...

  • Customer Service Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Kolt Recruitment LTD Full time

    We are seeking a highly skilled Customer Service Coordinator to join our team at Kolt Recruitment LTD. This is an excellent opportunity for someone who wants to develop their skills in customer service and administration.Job Summary:This role will involve providing exceptional customer service to clients and stakeholders, resolving queries and issues in a...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Kone México Full time

    KONE México is a leading provider of elevator and escalator solutions, serving customers worldwide. We are seeking an experienced Customer Service Coordinator to join our team in Dublin.About the RoleThis permanent position involves managing incoming requests from customers via telephone and email. The successful candidate will provide exceptional customer...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom The Hyde Group Full time

    Join the Hyde Group as a Customer Service AdministratorWe are seeking a highly motivated and organized individual to join our Product Quality Team as a Customer Service Administrator.About the RoleThis is an exciting opportunity for someone who is passionate about delivering excellent customer service and ensuring that customers have a seamless experience...

  • Customer Service Coordinator

    2 days ago

    London, Greater London, United Kingdom Chopstix Full time

    Chopstix Careers: Leadership RolesWe are seeking experienced Customer Service Coordinators to join our team at Chopstix. As a key member of our team, you will be responsible for delivering exceptional customer service and building an extraordinary team. You will work closely with our manager to lead and inspire the team, promoting great teamwork to achieve...