Customer Service Coordinator

2 days ago


London, Greater London, United Kingdom Ingeus Full time

Job Summary

We are seeking a highly organised and customer-focused Customer Service Coordinator to join our team at Ingeus.

About the Role

As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to visitors, staff and external partners. This includes managing the reception desk, handling email and telephone queries, and ensuring the smooth running of all facilities in the office.

Your Key Responsibilities

  • Drive Visitor Experience: Provide a warm and friendly welcome to all visitors, ensuring their needs are met and they feel valued.
  • Administrative Support: Assist with administrative tasks such as ordering stationery, maintaining meeting rooms, and coordinating events.
  • Communication: Ensure effective communication between internal staff and external stakeholders, including answering phone calls and responding to emails.
  • Relationship Management: Develop and maintain strong relationships with internal and external stakeholders, including clients, suppliers and partners.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance the customer experience.

About You

To be successful in this role, you will need:

Previous Front of House Experience: Proven experience working in a fast-paced front of house environment, providing exceptional customer service.Organisational Skills: Excellent organisational skills, with the ability to multitask and manage competing priorities.IT Skills: Proficient in Microsoft Office and other relevant software applications.Communication Skills: Strong communication skills, with the ability to effectively communicate with internal and external stakeholders.

Benefits

  • Competitive Salary: £25,500 per annum.
  • Holiday Allowance: 25 days annual leave plus bank holidays.
  • Life Insurance: Comprehensive life insurance policy.
  • Private Medical Care: Access to private medical care.
  • Company Pension: Company pension scheme.
  • Online Discount Shopping: Access to online discount shopping.
  • Addional Leave: Additional leave for personal development and community volunteering.

About Us

Ingeus is a purpose-led organisation that helps governments, employers and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies in which people have the independence, knowledge and know-how to thrive.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.



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