Customer Service Excellence Coordinator
2 days ago
Agilisys and North Somerset Council are seeking an experienced Customer Service Excellence Coordinator to join their teams and help them deliver exceptional customer service and operational efficiency.
We offer a competitive salary of £38,000 - £48,000 per annum, plus benefits including enhanced pension scheme, health insurance, and life assurance.
As a Customer Service Excellence Coordinator, you will be responsible for coordinating business support and customer service functions to deliver exceptional client service and operational efficiency. Your key responsibilities will include:
- Coordinating the activities of a team of business support advisors to deliver exceptional customer service and operational efficiency.
- Maintaining strong relationships with our clients and ensuring adherence to service level agreements.
- Identifying opportunities for process enhancements and implementing changes to improve efficiency and effectiveness.
What You'll Need
To succeed in this role, you'll need:
- A degree in Business Administration or a related field.
- Proven experience in business operations or customer service coordination.
- Excellent communication and interpersonal skills.
- Ability to coordinate and motivate a team to achieve excellent results.
Why Join Us?
At Agilisys and North Somerset Council, we're passionate about delivering exceptional customer service and operational efficiency. We offer a dynamic and supportive work environment, where you'll have the opportunity to grow your career and make a real difference.
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