Service Excellence Coordinator
2 days ago
Estimated Salary: £28,000 - £40,000 per annum
About The Ivy Asia:The Ivy Asia is a leading restaurant group that offers a unique dining experience. We are seeking a Service Excellence Coordinator to join our team and help us deliver exceptional service to our guests.
Key Responsibilities:- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with chefs, sommeliers, and other teams to create memorable dining experiences.
- Conduct regular employee feedback sessions to identify areas for improvement.
- Work closely with the HR team to ensure compliance with health and safety regulations.
- At least 2 years of experience in a similar role or as an Assistant Restaurant Manager.
- Excellent communication and interpersonal skills.
- Passion for delivering exceptional customer service.
- Able to work effectively in a fast-paced environment.
- Competitive industry pay (based on salary and tronc).
- 50% staff discount for you and up to 3 friends when dining in our restaurants.
- Celebrate career anniversaries with a gift voucher to dine in our restaurants.
- Career development and training opportunities, including apprenticeships.
- Free food and drinks to the same standard as we serve our guests when working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- Take your birthday as a day off – guaranteed.
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