Service Excellence Coordinator

3 days ago


London, Greater London, United Kingdom Vagabond Wines Full time

Are you looking for a challenging and rewarding role where you can make a real difference? As a Service Excellence Coordinator at Vagabond Wines, you'll have the opportunity to drive service excellence and shape the future of our business.

Company Overview

Vagabond Wines is a pioneering company that's committed to innovation and excellence. Our unique approach to wine retail has earned us numerous awards, including Innovator of the Year and Small Chain of the Year Finalist.

Salary & Benefits

Enjoy a competitive salary of £850-£980 per week (estimated annual salary: £44,200 - £51,000), plus a range of benefits that include £950 to spend on mental and physical wellbeing each year. You'll also receive discounts on our wines and beer, as well as flexible working hours and opportunities for growth and progression.

Responsibilities
  • Coordinating service delivery and ensuring excellent guest experiences
  • Developing and implementing service standards
  • Mentoring and supporting team members
  • Identifying areas for improvement and proposing solutions

As a Service Excellence Coordinator, you'll play a key role in promoting our values and driving business success. You'll need to be passionate about delivering exceptional service, knowledgeable about wine and hospitality, and able to communicate effectively with colleagues and customers.

Requirements
  • Proven track record in a customer-facing role
  • Knowledge of wine and hospitality industry
  • Leadership and coaching skills
  • Ability to analyze data and identify trends

Apply now to join our dynamic team and take your career to new heights



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