Service Excellence Coordinator
2 days ago
Service Excellence Coordinator | Cambridgeshire
We are looking for a skilled Service Excellence Coordinator to join our team in Cambridgeshire. In this role, you will be responsible for coordinating service delivery and ensuring that our customers receive an exceptional experience.
About the Job
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Lead a team to provide excellent service and maintain high standards.
- Monitor and analyse key performance indicators to inform decision-making.
- Collaborate with the garden centre team to align with group goals.
Key Responsibilities
- Coordinate service delivery to ensure seamless execution.
- Develop and implement training programs to enhance service skills.
- Monitor and analyse customer feedback to identify areas for improvement.
- Collaborate with the garden centre team to align with group goals.
What We're Looking For
- Proven experience in restaurant or hospitality management.
- Strong leadership and team management skills.
- Excellent customer service skills.
- Good business acumen.
Benefits
- A competitive salary, based on experience (estimated £40,000 - £55,000 per annum).
- Opportunities for professional development and progression within a growing group.
- A dynamic and supportive team environment.
- Staff discounts across the business.
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