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Senior IT Support Specialist

2 months ago

North West, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

Job Title: 3rd Line Support Engineer

**About the Role**

We are seeking a highly skilled 3rd Line Support Engineer to join our team at Allegiance Technology Ltd. As a key member of our IT support team, you will play a crucial role in providing advanced technical support and solutions to our clients.

**Key Responsibilities**

* Provide 3rd line support and troubleshooting for escalated IT issues
* Manage and maintain cloud environments, primarily within Microsoft Azure
* Administer and support Office 365, including Exchange, SharePoint, and Teams
* Design, configure, and manage network infrastructure, including routers, switches, and VLANs
* Collaborate with 1st and 2nd line support teams to resolve technical issues efficiently
* Implement and maintain security best practices across all IT systems
* Perform regular system monitoring, maintenance, and optimization
* Document technical procedures, configurations, and solutions
* Assist in the planning and implementation of IT projects

**Requirements**

* Proven experience in a 3rd Line Support Engineer role or similar
* Strong expertise in Microsoft Azure, including VM management, networking, and security
* Extensive experience with Office 365 administration and troubleshooting
* In-depth knowledge of networking technologies, including routers, switches, and VLANs
* Familiarity with firewalls, VPNs, and network security best practices
* Excellent problem-solving skills with a proactive approach to issue resolution
* Strong communication skills, both written and verbal
* Ability to work independently as well as part of a team

**What We Offer**

* Competitive salary between £40,000 and £50,000, based on experience
* Opportunities for career progression and professional development
* A supportive and collaborative work environment
* Flexible working arrangements
* Comprehensive benefits package

If you are interested in this position, please get in touch with Charlie Roscoe at Allegiance Technology Ltd to apply.