Resort Assistant Night Manager

4 days ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

The Celtic Manor Resort is seeking a highly skilled and experienced Assistant Night Manager to join our Front Office Team. As a key member of our team, you will be responsible for overseeing the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Key Responsibilities

  • Oversee the entire Front Office operation to maintain high standards
  • Assist the Night Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Serve as a point of contact for regular and important Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Conduct Health and Safety Checks and Night Walks
  • Maintain a good status awareness of all hotel areas

Requirements

  • Previous supervisory experience in Front Office within the hotel sector
  • Competent level of IT proficiency
  • Excellent leadership and management skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Positive attitude and good communication skills
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

What We Offer

As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few. Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in-house training course.

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