Barista
4 days ago
About Us
We are a dynamic and customer-focused company, Goldex Investments Group Ltd, seeking a skilled Barista to join our team at Costa Coffee. As a Barista, you will be responsible for delivering exceptional customer service and crafting high-quality coffee drinks that exceed our customers' expectations.
Benefits
- Enjoy a 50% staff discount on all Costa Coffee drinks and a free core drink while working.
- Participate in full, structured training programs, including Barista, Brand Standards, and Food Safety Level 2.
- Have the opportunity to advance to a Barista Maestro role with corresponding pay rise and senior duties.
- Benefit from our internal promotion culture, creating a long-term career path.
- Enjoy company pension and holiday accrual systems.
- Participate in our refer-a-friend scheme and receive £150 per candidate (T&Cs apply).
- Enjoy 20% off Goldex Staycations on the Thanet Coast (for 2 or more nights).
- Volunteer for the Goldex and Costa Foundation.
- Access a range of local and national discounts with The Lifestyle Card.
- Recognize your achievements through Hampers for Workiversary's, Store of the Month, Customer Feedback Award, and Achievement Awards.
How You Can Impact The Business
- Deliver exceptional customer service, ensuring a warm and welcoming environment that guarantees repeat custom.
- Craft high-quality coffee drinks, offering a quality experience that exceeds customer expectations.
- Contribute to exceeding store KPIs through upselling and maintaining health, safety, and cleanliness across the store.
- Work with your team to achieve team achievements, including awareness of the Costa Check criteria and NPS.
- Ensure accurate cash handling procedures through your till operation skills.
Essential Requirements
- Enthusiasm to execute outstanding customer service.
- Friendly manner.
- Confident communication with customers.
- Flexible approach (ability to be multi-skilled).
- Willingness to learn.
- Ability to work within a team and individually.
- Presentation and ability to follow uniform brand standards.
- Reliability and commitment.
- Flexibility to be available for shifts.
Desirable
- Previous experience in a customer-facing environment.
- Experience in the hospitality/retail industry.
- Barista experience.
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