Coffee Connoisseur

2 weeks ago

Kent, United Kingdom Goldex Investments Group Ltd Full time
About Us

We are Costa, the UK's favourite coffee shop, and we're looking for talented individuals to join our team. Our mission is to provide a warm and welcoming environment where customers can enjoy high-quality coffee and a personalized service.

Benefits
  • 50% staff discount and a free core drink while working, 25% off all Costa Coffee stores (discount card)
  • Full, structured training including Barista, Brand Standards, Food Safety Level 2
  • The potential opportunity to become a Barista Maestro with a corresponding pay rise and senior duties in store
  • We love to internally promote our staff, creating a long-term career path
  • Company Pension
  • Holiday accrual system
  • Refer a friend scheme and receive £150 per candidate (T&C's apply)
  • 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
  • Opportunity to volunteer for the Goldex and Costa Foundation
  • Access to a range of local and national discounts with The Life Style Card
  • Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award, Achievement Awards
How You Can Impact The Business
  • Your excellent customer service skills will ensure a warm and welcoming environment, guaranteeing repeat custom
  • Your barista skills will offer a quality experience, crafting outstanding cups of coffee every time
  • Your resilience will help to exceed the store KPI's through upselling
  • You will work with your team to maintain health and safety and cleanliness across the store
  • Your awareness of the Costa Check criteria and NPS will contribute towards team achievements
  • Your till operation skills will ensure accurate cash handling procedures
Essential Requirements
  • Enthusiasm to execute outstanding customer service
  • Friendly manner
  • Communicate confidently with customers
  • Flexible approach (ability to be multi-skilled)
  • Willingness to learn
  • Ability to work within a team and individually
  • Presentable and able to follow uniform brand standards
  • Reliable & committed
  • Flexible to be available for shifts
Desirable
  • Worked within a customer-facing environment
  • Worked in the hospitality/retail industry
  • Barista experience