Care Support Supervisor

4 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced Care Support Supervisor to join our team at Home Instead. As a key member of our operations team, you will be responsible for ensuring the highest standards of care and support are delivered to our clients.

Key Responsibilities

  • Supervise and support a team of care professionals to deliver exceptional care and support to clients in their own homes.
  • Conduct regular supervisions, appraisals, and support visits to ensure employees are engaged, motivated, and delivering high-quality care.
  • Carry out care certificate touchpoints and observations to ensure employees are competent and capable of delivering care.
  • Audit paperwork, including daily activity logs, to ensure compliance with policies, procedures, and CQC regulations.
  • Visit clients to enhance relationships, conduct needs assessments, update care plans, and match and introduce care professionals.
  • Work closely with the office team to ensure service provision is of the highest standard.

Requirements

  • Similar experience of delivering home care services and supervising a team.
  • Excellent customer service, administrative, IT, and people skills.
  • Good levels of computer systems literacy and strong Word skills.
  • Confident, 'can-do' attitude with a genuine enthusiasm for working in a busy team environment.
  • Professional customer-facing and telephone manner, with a smiling personality and empathy for others.
  • Outstanding eye for detail and 'right first time' attitude.
  • Ability to make friends and influence people.

What We Offer

  • Primarily, job fulfillment in a great team with great career opportunities.
  • Salary package starting at £25,000 to £27,000 depending on experience, with genuine bonus opportunities.
  • 28 days holiday including Bank Holidays, rising annually to 31 after 3 years' service.
  • Pension scheme.
  • Company Discount Scheme.
  • Employee Assistance Scheme.
  • Training, development, and career opportunities.
  • Social Events.

How to Apply

If you are a motivated and experienced care professional looking for a new challenge, please submit your application, including a covering letter and CV, explaining why you are the ideal candidate for this role.



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