Insurance Claims Investigator

3 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Overview

We are seeking a skilled Insurance Claims Investigator to join our team at Hastings Direct. As a Desktop Surveyor, you will play a critical role in investigating and managing a wide range of claims, ensuring that all incidents are handled fairly and with integrity.

Key Responsibilities
  • Investigate and manage claims, determining policy cover and legal liability
  • Liaise with customers to understand their needs and concerns
  • Handle and settle claims efficiently, ensuring timely resolutions
  • Provide regular reporting on significant claims trends to internal stakeholders
Requirements

To succeed in this role, you will need:

  • Experience in investigating and handling domestic property claims
  • Excellent knowledge of current case law, settlement methods, and industry best practices
  • Claims scoping and management software experience
What We Offer

In return for your expertise, we offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus a range of benefits including flexible working, a performance bonus scheme, and access to private healthcare.

We champion a hybrid working approach, allowing you to balance office and home time. Our 4Cs principles focus on getting it right for colleagues, customers, company, and community, creating a positive work environment and delivering good outcomes for every customer.

As part of our team, you'll enjoy a comprehensive rewards package, including discounts and cashback at everyday retailers, fee-free independent mortgage advice, and free access to financial wellbeing support.



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