Help Desk Expert

1 day ago


Manchester, United Kingdom Street Group Full time

We are seeking a highly skilled Help Desk Expert to join our team at the Street Group. As a key member of our customer support team, you will be responsible for providing expert support to our clients via live chat, email, phone, or video calls.

As a Help Desk Expert, you will work closely with our internal teams to ensure that our clients receive top-notch support and guidance on our platform. You will be expected to troubleshoot issues, assess problems, and escalate complex tasks to our engineering teams when necessary.

To be successful in this role, you will need to have excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and experienced in time management and prioritization.

The ideal candidate will have commercial experience in either a live chat or IT Support role and a keen interest in technology. You will be confident in holding conversations with our wider team and clients, managing expectations, and asking the appropriate questions to build a full understanding of the problem.

In return for your hard work and dedication, we offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, as well as a range of benefits including hybrid working, guilt-free R&R, and opportunities for career development.

So if you are a motivated and enthusiastic individual who is passionate about technology and customer support, please apply for this exciting opportunity to join our team at the Street Group.


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