Service Desk Analyst

2 days ago

Manchester, United Kingdom PRS Full time €26,000

Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits
PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester.

The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.

~ Duties based around the Planning & Coordination of workflow form the Help desk and Maximo (CMMS) processes and link into the Operational Planned Maintenance Team.


~ Client call handling and creation of faults on the CMMS.


~ Support on a day to day basis of the CAFM system operated at the site for the Hard FM team. In particular, offering Planning & Coordination support to the Team Leaders in the planning office to ensure the effective operation of the planned and reactive maintenance processes


~ Responsible for the day to day monitoring of the CAFM data relating to Estates Maintenance Services (PPM and Reactive works)along with the monitoring of associated Estate services data management including reporting and monitoring of all tasks logged on the system


~ To support the Planning & Coordination lead to monitor on a daily basis to ensure the operation of the Payment Mechanism for Estates on the Manchester PFI site


~ For the day to day management, security and upkeep of the CAFM system operator’s tablet units including set up, updates & the training of users


~ Exchange, interpret, analyse and calculate information and communicate to all required parties


~ Have administration skills and experience within a maintenance environment


~ Collect all data and information required by technical management


~ Present data and information in standard formats for technical managers.


~ Assist Compliance manager in collation of information from site the day to day operation of the CAFM system


~ Issue PPM and reactive work as required and assist in the processing of work ,


~ Compilation of reports from the CAFM system and make any additions or requirements that may be needed to operate the system


~ Ensure the efficient operation of the Data Management systems on the site


~ Manage the security and upkeep of the CAFM system operator’s tablet units liaising with Global Maximo support teams and client IT as required


~ Training (and recording) of all users in the operations associated with the use of the site CAFM system


~ Act as a Super User for the CAFM system and assist users with any training, password or any device issues.


~ Scheduling and reporting of Maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance


~ Performance Monitoring of the system against, o PPM schedule o Reactive maintenance


~ Handle telephone calls from the trust providing a high level of customer service.


~ The collection and provision of data related to all estate maintenance operations


~ Collation and management of digital and paper records and filing inline with the Quality system .


~ For the day-to-day management, security and upkeep of the CAFM system operator’s tablet units including set up.


~ Ensuring good communication channels are maintained.


~ To provide daily, weekly and monthly scheduled reports to the client and any ad hoc reports;


~ All reports below as requested in the agreed timescales. (Note this list is not exhaustive). 1-Reactive Extension requests, 2- Denied Access reports, 3 - Daily Reactive &PPM's due to fail


~ To represent the client in applicable working groups for ensuring compliance with all relevant Health & Safety Legislation and site specific Health, Safety and Welfare policies.


~ Maintain formal and informal communication with Trust managers related to services activities/ working group.


~ Develop good working relationships with clinical and non-clinical staff at all levels


~ Provide administrative support and advice for Hard FM staff where required.


~ Co-operating and working closely with the helpdesk team to ensure the continued effective management, development and operation of the CAFM system.


~ Complying with safe systems of work at all time

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