Help Desk Technician
3 weeks ago
Hiring now for Help Desk Technician at Hamilton Barnes Associates Limited We're seeking a skilled and experienced individual to join our 24/7 support team.
This role involves working on a 12-week rotating shift pattern and requires strong customer service and service desk experience. The ideal candidate should be ready to work nights and weekends and eager to grow their technical skillset.
You will begin with 3 months based in the Manchester office before transitioning to fully remote work during shifts. This role offers clear progression opportunities to advance into 2nd and 3rd line support, with comprehensive training and support provided.
Key responsibilities include:
- Providing 1st line technical support, triaging issues, and escalating as needed.
- Monitoring and managing alarms and alerts within systems like PRTG and Solarwinds for Avaya applications.
- Handling tasks like adding/removing users and working with systems such as Avaya and Netsapiens.
- Developing an understanding of the portfolio of systems and taking ownership of tasks within the first 3 months.
- Working within a 24/7 rotating shift schedule, including nights and weekends.
Required skills include:
- Strong customer service skills.
- Service desk experience with ticketing systems like Remedy, ServiceNow, or Salesforce.
- The ability to work nights and weekends on a rotating shift pattern.
- SC clearance eligibility (NPPV3) for working with sensitive government systems.
Nice to have skills include:
- Experience with Salesforce, SIP/VOIP trunking, or infrastructure like Veeam backups and VMware.
- Candidates from Fujitsu or similar service desks are highly desirable.
Location and benefits include:
- First 3 months in Manchester office, 9am–5pm, 3 days a week (ideally 5). After training, fully remote shift work.
- A competitive salary of up to £30,000 per annum, plus a £3,100 shift allowance.
- Clear progression to 2nd and 3rd line support after 1 year.
- Overtime and training opportunities from day one.
We offer a supportive and dynamic work environment that promotes growth and development. If you are a motivated and organized individual looking for a new challenge, please apply.
-
Help Desk Analyst
1 week ago
Manchester, United Kingdom ITECCO Full timeHelp Desk Analyst Manchester Hybrid £25,000 Fixed Term Contact 6 Months - Potential to go Perm! Location: Manchester City Centre My client is a dynamic, forward-thinking employer who provide cutting edge It support for their clientele within the educational sector. They are now on the hunt for a Temporary IT Support engineer to join their technical team...
-
Help Desk Administrator
1 month ago
Manchester, United Kingdom Prs Full timeJob Description Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester.The role is permanent based on a salary of £26k p.a.– Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of...
-
Help Desk Specialist
4 weeks ago
Manchester, United Kingdom CV-Library Full timeAbout the Role:We are seeking an experienced 1st Line IT Support Technician to join our team at Venom IT, based in Cheshire. The successful candidate will have a minimum of one year's experience and be able to demonstrate excellent customer service skills.This is an exciting opportunity for an individual who wants to work in a fast-paced IT support...
-
Help Desk Associate
6 days ago
Manchester, United Kingdom DataXoom Full timeClient Support Specialist Job SummaryDataXoom is seeking a Client Support Specialist to join our team. The successful candidate will be responsible for delivering excellent customer support and managing help center requests.This is an entry-level position with on-the-job training and opportunities for growth. Our company offers a positive and supportive work...
-
Help Desk Administrator
7 days ago
Manchester, United Kingdom Carbon 60 Full timeWe are looking for a Help-desk Administrator on a temporary ongoing basis based in Manchester This is working for a large Facilities Management company and has the potential to go long term. Pay Rate: £9.60 Contract: Temporary The Role: - Dealing with day to day enquiries from Facilities team and multiple Clients - Responsible for client facing Help...
-
Help Desk Expert
4 weeks ago
Manchester, United Kingdom CV-Library Full timeDetailed Job DescriptionThe ideal candidate for this Help Desk Expert position will have a thorough understanding of PC hardware configuration, Windows operating systems (XP through to 7 minimum), and troubleshooting techniques. You will be provided with training on the specific hardware, configurations, processes, and techniques required for this...
-
Help Desk Expert
7 days ago
Manchester, United Kingdom Street Group Full timeWe are seeking a highly skilled Help Desk Expert to join our team at the Street Group. As a key member of our customer support team, you will be responsible for providing expert support to our clients via live chat, email, phone, or video calls.As a Help Desk Expert, you will work closely with our internal teams to ensure that our clients receive top-notch...
-
Help Desk Coordinator
2 weeks ago
Manchester, United Kingdom 4Way Recruitment Ltd Full time**Help Desk Coordinator** **Manchester** **£20-23,000** **The Company**: One of the leading providers in the Fire and Security industry in the UK, the company has built a solid reputation based on their commitment to provide only the highest quality of products and service. The company are looking for an experienced Help DeskCoordinator to join the...
-
Help Desk Technician
4 weeks ago
Manchester, United Kingdom Chroma Recruitment Full timeKey ResponsibilitiesAs a 2nd Line Support Technician, your responsibilities will include managing around 20 active tickets across 10 different customers at any given time. You will also visit client sites to handle Wi-Fi upgrades, resolve network problems, and provide technical support. With exceptional customer service skills, you will ensure clients...
-
Help Desk Administrator
2 weeks ago
Manchester, United Kingdom Interpublic Group Full timeKey ResponsibilitiesThe Help Desk Administrator will be responsible for providing first-line support to our users, resolving technical issues efficiently and effectively.The role involves answering support calls, collating data, and raising support tickets, as well as maintaining and creating user guides.The ideal candidate will have some experience in IT...
-
Help Desk Administrator
1 week ago
Manchester, United Kingdom Carbon60 Global Full timeWe are looking for a Help-desk Administrator on a temporary ongoing basis based in Manchester This is working for a large Facilities Management company and has the potential to go long term. Pay Rate: £14.00 Contract: Temporary ongoing - potential to go perm The Role: - Dealing with day to day enquiries from Facilities team and multiple Clients -...
-
Help Desk Technician
3 weeks ago
Manchester, United Kingdom Focustechs Full timeFocustechs is a leading managed service provider offering best-in-class service to our growing number of clients throughout the North West and UK.We have strong partnerships with industry-leading partners to ensure we deliver the right and best service that our clients expect.We are seeking a highly motivated technical person with strong communication skills...
-
Help Desk Administrator
2 months ago
Manchester, United Kingdom PRS Full timeHelp Desk Administrator and Planning Coordinator - Manchester - £26,000 + BenefitsPRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of workflow form the...
-
Help Desk Administrator
2 months ago
Manchester, United Kingdom PRS Full timeHelp Desk Administrator and Planning Coordinator - Manchester - £26,000 + BenefitsPRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of workflow form the...
-
Help Desk Administrator
2 months ago
Manchester, United Kingdom PRS Full timeHelp Desk Administrator and Planning Coordinator - Manchester - £26,000 + BenefitsPRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of workflow form the...
-
Help Desk Administrator
2 months ago
Manchester, United Kingdom PRS Full timeHelp Desk Administrator and Planning Coordinator - Manchester - £26,000 + BenefitsPRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of workflow form the...
-
Service Desk Technician
7 days ago
Manchester, United Kingdom Sharp Gaming Full timeJob SummaryWe are seeking a highly skilled and motivated Service Desk Technician to join our team. The successful candidate will be responsible for analysing, troubleshooting and resolving technical issues related to Windows and Microsoft Office.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...
-
Help Desk Administrator
2 months ago
Manchester, United Kingdom PRS Full timeJob Description Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm. Duties based around the Planning & Coordination...
-
IT Service Desk Technician
4 weeks ago
Manchester, United Kingdom Cognizant Full timeJoin Our TeamCognizant is a dynamic and fast-paced organization that values innovation and excellence. As an IT Service Desk Technician, you will play a critical role in delivering exceptional service to our clients. Your expertise in technical support, problem-solving, and communication will enable you to excel in this challenging and rewarding role. We...
-
Business Intelligence Help Desk Consultant- 45k
2 weeks ago
Manchester, United Kingdom The Workplace Consultancy Full timeMy client is one of the UK's leading Business Intelligence consultancies. My client believes that data makes a difference. That it is the lifeblood that flows through an organisation’s systems and operations, and when managed correctly, it allows for better decision making and improved performance across the whole business. Business Intelligence Help...