Help Desk Expert

1 week ago

Manchester, United Kingdom CV-Library Full time
Detailed Job Description

The ideal candidate for this Help Desk Expert position will have a thorough understanding of PC hardware configuration, Windows operating systems (XP through to 7 minimum), and troubleshooting techniques. You will be provided with training on the specific hardware, configurations, processes, and techniques required for this role.

  • Taking direct calls from clients in English and Spanish
  • Pro-actively troubleshooting issues
  • Resolving problems and identifying root causes, all within a ticket management framework

You should have a quality-centered approach and be able to communicate effectively with clients. We offer a competitive salary package, including benefits, making this an attractive opportunity for anyone looking to start or advance their career in IT.

This role would be ideal for someone looking to step into an IT-related career and gain experience in a help desk environment. We look forward to receiving applications from qualified candidates who meet the requirements outlined below.

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