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Front Desk Associate

2 months ago

Bath, Bath and North East Somerset, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Premier Inn in Bath. As the face of our hotel, you'll use your excellent customer service skills to welcome guests and ensure their stay is comfortable and enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard.
  • Process payments, handle customer complaints, and maintain accurate records.

What We Offer:

  • A competitive hourly rate, up to £ per hour.
  • A permanent contract, with guaranteed hours to plan your week around.
  • Opportunities for career growth and development within our business.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save as you earn scheme.
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.

About Us:

We're Whitbread, the UK's leading hospitality business. We're committed to being an inclusive organisation that values diversity and welcomes applications from all backgrounds and situations.

We believe that everyone is unique, and we're dedicated to creating a workplace where everyone can thrive. If you're passionate about delivering exceptional customer service and have a passion for hospitality, we'd love to hear from you.