Front Desk Associate
4 weeks ago
About the Role
We are seeking a charismatic and detail-oriented Receptionist to join our team at Dukes Hotel and The Bird, Bath. As the first point of contact for our guests, you will be the face of our hotel and play a crucial role in ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Provide exceptional customer service to our guests, responding to their queries and resolving any issues that may arise.
- Manage the front desk, handling check-ins, check-outs, and preparing bills and payments.
- Showcase your knowledge of our hotel and its amenities, making recommendations and upselling where possible.
- Perform administrative tasks, including phone calls, emails, and computer-based work.
What We Offer
As a Receptionist at Dukes Hotel and The Bird, Bath, you will enjoy a range of benefits, including:
- A competitive salary and monthly service payments.
- Free parking for team members.
- Flexible working hours, allowing you to choose shifts that suit you.
- Meals provided when on duty.
- Progression and training opportunities within the Kaleidoscope Collection.
- Cash savings benefits and wellbeing support for you and your family.
- Discounts on food, drink, and accommodation at our properties.
- Discounts on local gyms and hospitality services.
- A £500 refer-a-friend scheme.
Our Culture
We are an imaginative and playful team who encourage each other to remain unconventional. Our diverse and inclusive community fosters a culture where you can be your authentic self, making working with us a truly exciting experience.
What's It Like to Work with Us?
Our team is passionate about providing a bloody good time for our guests. We are big-hearted, respectful, and serious about giving our guests an unforgettable experience.
Get to Know Our Team Culture
Learn more about our team culture and what it's like to work with us by visiting our Instagram page: https://www.instagram.com/kaleidoscopehotels/
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