Product Specialist Manager: Senior Client Engagement Leader

1 week ago

London, Greater London, United Kingdom AlphaSense Full time
Role Overview

This senior leadership position at AlphaSense focuses on driving customer success and revenue growth through strategic client engagement. The Product Specialist Manager will lead a team of experienced product specialists in pre-sales, ensuring seamless execution of trials, and building long-term relationships with clients.

About the Team

The Customer Success team at AlphaSense is composed of highly skilled professionals dedicated to delivering exceptional client experiences. As part of this dynamic team, the Product Specialist Manager will be responsible for leading a group of experts who provide value-added services to clients, maximizing their utilization of the platform, and driving revenue growth.

About the Role & Responsibilities
  • Directly manage a team of pre-sales product specialists, focusing on trial conversions and client satisfaction.
  • Develop and implement strategies to drive successful customer outcomes, expand revenue, and improve renewal rates.
  • Pivot pilot programs to optimize results and uncover key support opportunities for the revenue organization.
  • Coach and mentor team members on development, call coaching, best practices, and accountability.
  • Provide transparent performance tracking and reporting to the leadership team.
  • Recruit top talent and maintain high standards of excellence within the team.
  • Build impactful relationships with cross-functional leaders to ensure alignment and drive successful growth outcomes.
About You

We're looking for an experienced leader with a proven track record of successfully managing teams, driving revenue growth, and delivering exceptional customer experiences. Key qualifications include:

  • A minimum of 5 years of work experience in sales or client success, with at least 2 years of direct people management experience.
  • High aptitude and willingness to learn, with a focus on distilling complex issues into simple terms.
  • Experience operationalizing the customer journey and creating effective processes.
  • An intelligent, articulate, consultative, and confident client-facing professional.
About AlphaSense

AlphaSense is a world-leading provider of market intelligence and search built on proven AI. With over 4,000 enterprise customers, including a majority of the S&P 500, we deliver insights that matter from content you can trust. Our platform is trusted by companies worldwide, and we're committed to creating a work environment that supports, inspires, and respects all individuals. We offer competitive compensation packages, including an estimated salary range of $120,000 - $180,000 annually, depending on experience.

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