Senior Client Engagement Manager

1 week ago


London, Greater London, United Kingdom Ocorian Full time

About Ocorian



Ocorian is a global leader in fund services, dedicated to helping clients succeed by unlocking new value through expertise, trust and scale.



Estimated Salary Range: £80,000 - £120,000 per annum

We offer a comprehensive compensation package that includes a competitive salary, bonus structure, and benefits tailored to support your personal and professional growth.



The Role

We are seeking an experienced Client Relationship Director to join our team in London or Luxembourg. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with senior stakeholders across the Alternatives sector.



Main Responsibilities:


  • Create and own strategic relationship plans, including senior engagement, client profiles, and long-term trends.
  • Drive organic growth, client retention, and wallet expansion through upsell, cross-sell, and additional product development implementation.
  • Manage complex client change request processes, requiring client engagement and internal delivery coordination.
  • Sit on the Boards of client entities as the 'administrator director,' ensuring highest levels of corporate governance are delivered.
  • Collaborate with Functional operational team leads to improve client experience and drive improvements within the overarching service relationship.


Requirements:


  • Proven track record in Relationship management and client-facing team senior roles.
  • Experience working with clients in the Alternatives sector across different asset classes.
  • Excellent analytical and interpersonal skills, with a strong desire to learn and succeed.
  • Ability to engage and influence senior stakeholders, including C-Suite individuals.
  • Skilled across all Microsoft systems, with the ability to customize and prepare compelling presentations.


Benefits:

We offer a dynamic and inclusive work environment, promoting a culture of collaboration, agility, and ethics. Our employees enjoy a range of benefits, including career development opportunities, flexible working arrangements, and a comprehensive rewards package.



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