Pharmacy Support Specialist

9 hours ago

Chorley, Lancashire, United Kingdom Newton Blue Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Pharmacy Assistant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our pharmacy customers.

Key Responsibilities
  • Resolve customer incidents and provide training support through various channels, including telephone, remote, and on-site visits.
  • Provide a friendly and professional service to customers at all times, ensuring all incidents are resolved within company timescales.
  • Manage customer incident progress, call backs, and correspondence as required.
  • Prioritize calls and incidents, escalating to the appropriate line manager when necessary.
  • Deliver training in a mix of formal, informal, and online settings to internal and external stakeholders.
  • Continuously improve services through evaluation, completing trainer sign-off forms, capturing verbal feedback, and making recommendations for improvement.
  • Attend regular upskilling sessions to ensure product knowledge and training delivery skills are continually refined.
Requirements
  • Excellent customer service skills and a pharmacy background.
  • Ability to work comfortably under pressure and in partnership with team members to resolve customer issues and questions.
  • Can-do creative attitude, with the ability to apply it to customer problems.
  • Prioritization, management of multiple incidents/calls, and meeting deadlines.
  • Excellent written and verbal communication skills, with comfort using applications such as MS Office Suite.
  • Current full driving license and willingness to travel as required by the business.
What We Offer

In return for your skills and experience, we offer a long-term career with full training and development, a competitive salary package, and the opportunity to work in a dynamic and supportive team environment.

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