Strategic Vice President of Customer Experience

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Profit Isle, Inc. Full time

We're seeking a visionary leader to drive customer-focused initiatives and propel our growth through exceptional relationships and satisfaction. The ideal candidate will lead our customer success team, develop strategies, and align with business objectives.

Key Responsibilities:
  • Develop and execute the overall customer success strategy, including onboarding, engagement, retention, and advocacy.
  • Set and monitor KPIs to measure the effectiveness of customer success programs and drive continuous improvement.
  • Partner with executive leaders to align customer success strategies with company goals and growth objectives.
About You:
  • Bachelor's degree in Business, Marketing, Finance, Accounting, Economics or a related field, or equivalent work experience in customer success with a financial/analytical product (MBA or advanced finance degree preferred).
  • A track record of building and scaling customer success teams in a SaaS or tech environment.
  • 8+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role.
  • A strong understanding of financial statements and metrics, with demonstrated skills using reporting systems.
Salary:

$120,000 - $150,000 per year, depending on experience.



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