Customer Service Representative
1 month ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Care Executive to join our team at Cover-More. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and partners.
Key Responsibilities:
- Handle customer enquiries by phone, email, and messaging, providing advice and assistance on policy coverage, administration, and claims.
- Resolve customer complaints in a timely and professional manner.
- Meet call quality and quantity KPIs.
- Perform administrative tasks as required.
- Meet and exceed quality, processing times, and customer excellence targets.
Requirements:
- Strong written and verbal communication skills.
- Previous experience working in a customer service environment.
- Ability to assess information quickly and accurately.
- Passion for customer service and problem-solving.
- CII FIT qualification (or willingness to obtain).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible working arrangements.
- Employee Assistance Programme.
- Online learning and training opportunities.
Why Choose Us:
Cover-More is a global leader in travel insurance and medical assistance. We value optimism, caring, togetherness, reliability, and determination. Our team is passionate about delivering exceptional customer service and making a difference in the lives of our clients.
Apply Today:
If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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