Customer Service Representative

1 month ago


Uxbridge, United Kingdom Cover-More Full time
Job Title: Customer Care Executive

About the Role:

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team at Cover-More. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and partners.

Key Responsibilities:

  • Handle customer enquiries by phone, email, and messaging, providing advice and assistance on policy coverage, administration, and claims.
  • Resolve customer complaints in a timely and professional manner.
  • Meet call quality and quantity KPIs.
  • Perform administrative tasks as required.
  • Meet and exceed quality, processing times, and customer excellence targets.

Requirements:

  • Strong written and verbal communication skills.
  • Previous experience working in a customer service environment.
  • Ability to assess information quickly and accurately.
  • Passion for customer service and problem-solving.
  • CII FIT qualification (or willingness to obtain).

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible working arrangements.
  • Employee Assistance Programme.
  • Online learning and training opportunities.

Why Choose Us:

Cover-More is a global leader in travel insurance and medical assistance. We value optimism, caring, togetherness, reliability, and determination. Our team is passionate about delivering exceptional customer service and making a difference in the lives of our clients.

Apply Today:

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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