Corporate Receptionist
7 days ago
The Workplace Experience Ambassador team is responsible for delivering exceptional internal and external visitor experiences. As a key member of this team, you will provide high-quality front-of-house services, ensuring that all interactions with customers leave a positive and memorable impression.
Key Responsibilities- Take ownership of the internal and external visitor experience, ensuring all interactions meet the highest standards of engagement and quality.
- Deliver core front-of-house services, including sign-in, badging, luggage, lost and found, and deliveries.
- Receive, direct, and relay telephone, email, and other queries via front-of-house.
- Greet, assist, and direct candidates, new hires, visitors, and the general public appropriately.
- Continually monitor onsite events to personalize and optimize the visitor experience.
- Proactively contribute to maintaining the highest standards of presentation and functionality across front-of-house and meeting and event areas.
- Undertake physical setup of meeting and event spaces, adhering to team guidelines and EHS considerations.
- Monitor meeting room environments, including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured.
- Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for identified meeting and event spaces.
- Develop high awareness of local area services, such as shops, restaurants, hotels, and transport, to support customers.
- Daily liaison with one-team partners, including security and janitorial teams, on the coordination of meetings and events.
- Provide timely, accurate, and personalized responses to meetings and events enquiries.
- Work flexibly in different settings as part of the team.
- Coordinate daily updating of room booking displays in line with local and regional processes.
- Support and cover other facilities team services as required, including Trouble Ticket requests, incoming and outgoing mail, and courier services.
- Experience in reception, concierge, or related fields.
- Previous catering or hospitality experience is desirable.
- Excellent people skills and ability to interact with a wide range of client staff and demands.
- Previous experience working within a high-profile corporate environment.
- Facilities Management exposure would be beneficial.
- Fluency in English and local language.
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Very high attention to detail.
- Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
- Ability to maintain professionalism at all times and be an ambassador of the team.
- Excellent team player with a willingness to go above and beyond for each other.
JLL is a leading global provider of real estate and investment management services. We take pride in empowering our employees to shape a brighter way forward. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Imagine where JLL can take you...
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