Customer Service Representative

3 weeks ago


Liverpool, Liverpool, United Kingdom EG Group Full time

Role Overview:

As a Customer Service Assistant at EG Group, you will be the face of our company, providing exceptional customer service to our valued customers. Your role will involve engaging with customers, delivering a fast and friendly service, and working on the till to ensure a seamless shopping experience.

Main Responsibilities:

  • Identify and report any suspicious activity or transactions.
  • Take delivery of fuel and store stock items, ensuring accurate inventory management.
  • Regularly check stock levels to maintain optimal store conditions.
  • Adhere to Challenge 25 policies on age-restricted items, verifying customer IDs when necessary.
  • Ensure the store is well-merchandised, presenting products in an attractive and appealing manner.
  • Maintain accurate temperature records in line with company procedures.
  • Ensure the cleanliness of the site, adhering to health and safety standards.
  • Operate the cash register, handle customer transactions, and provide correct change.
  • Comply with Food Safety and Health & Safety Policies and Procedures at all times.

What's in it for you?

As a valued member of our team, you can expect a range of benefits, including:

  • Pay increase upon completion of your 6-month probation period.
  • Food to Go Discounts – 15% off Greggs, Starbucks, Subway, and more.
  • Discount partnerships with leading retailers, food establishments, and service providers.
  • 24/7 access to a virtual GP and wellbeing service.
  • Quarterly bonus incentive.
  • Contracted hours.
  • Progression and career opportunities.
  • Life assurance.
  • Employee assistance programme.
  • Recognition rewards.
  • 10% Discount Card for Asda.
  • Learning and development opportunities.
  • Work anniversary awards.
  • Compassionate leave.
  • EG Cares benefits and rewards platform.
  • Access to the Learning Hub with an extensive online learning course library.


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