Customer Service Representative
3 weeks ago
Role Overview:
As a Customer Service Assistant at EG Group, you will be the face of our company, providing exceptional customer service to our valued customers. Your role will involve engaging with customers, delivering a fast and friendly service, and working on the till to ensure a seamless shopping experience.
Main Responsibilities:
- Identify and report any suspicious activity or transactions.
- Take delivery of fuel and store stock items, ensuring accurate inventory management.
- Regularly check stock levels to maintain optimal store conditions.
- Adhere to Challenge 25 policies on age-restricted items, verifying customer IDs when necessary.
- Ensure the store is well-merchandised, presenting products in an attractive and appealing manner.
- Maintain accurate temperature records in line with company procedures.
- Ensure the cleanliness of the site, adhering to health and safety standards.
- Operate the cash register, handle customer transactions, and provide correct change.
- Comply with Food Safety and Health & Safety Policies and Procedures at all times.
What's in it for you?
As a valued member of our team, you can expect a range of benefits, including:
- Pay increase upon completion of your 6-month probation period.
- Food to Go Discounts – 15% off Greggs, Starbucks, Subway, and more.
- Discount partnerships with leading retailers, food establishments, and service providers.
- 24/7 access to a virtual GP and wellbeing service.
- Quarterly bonus incentive.
- Contracted hours.
- Progression and career opportunities.
- Life assurance.
- Employee assistance programme.
- Recognition rewards.
- 10% Discount Card for Asda.
- Learning and development opportunities.
- Work anniversary awards.
- Compassionate leave.
- EG Cares benefits and rewards platform.
- Access to the Learning Hub with an extensive online learning course library.
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