Customer Service Representative
3 weeks ago
Customer Service Representative
Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Service Representative to join our team at Brook Street NMR.
Key Responsibilities:
- Provide personalized and inspiring customer experiences through phone, email, chat, and social media.
- Engage with customers to gain a full understanding of their requirements.
- Cover an expanding scope of services to support customers across the full customer journey.
- Manage customer interactions involving stakeholders from the partner network.
- Develop a deep understanding of vehicles and services and their benefits for customers' work, adventure, or outdoor life.
- Ensure personal Key Performance Indicators and Service Level Agreements are achieved.
- Provide feedback for ongoing improvement of processes.
Requirements:
- Significant experience of working in a customer service environment, ideally within the automotive industry.
- A passion for 4x4 in combination with a customer-centric mindset.
- Excellent verbal and written communication skills.
- Strong communication skills with the ability to tailor information to individual customer needs.
- Good social and interpersonal skills.
- Good listening and problem-solving skills.
- Quality-focused with attention to detail.
- A genuine interest in the campaign brand.
- Ability to build rapport and relationships with customers while empathizing with the customer enquiry.
- Enjoys working in a start-up environment with dynamic changes to the process landscape.
- Team player with a positive approach and drive to take responsibility for resolution of customer issues.
- Experience in using CRM tools and MS Office applications.
- Flexibility in operational hours of shift pattern to include weekend working.
Working Shift Rota:
Sunday - Thursday 2300 - 0700 / Friday 2000 - 0400 / Saturday 1800 - 0200 (Subject to change due to daylight saving time)
The hourly rate of pay is £12.93, any hour between 11pm and 6am receives a 30% increase. This is paid as an additional payment each month depending on the hours worked.
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