Resident Liaison Officer

1 day ago


Eastleigh, Hampshire, United Kingdom CPR Recruitment Full time
Resident Liaison Officer

CPR Recruitment is seeking a skilled Resident Liaison Officer to join our client's Planned Works Division in Southampton. As a key member of the team, you will be responsible for ensuring seamless communication across all parties, progressing projects, and ensuring resident satisfaction.

Key Responsibilities:
  • Build positive relationships with residents
  • Mitigate dissatisfaction with planned works
  • Resolve complaints and queries swiftly and efficiently
  • Visit tenants and advise on pre-planned works
  • Liaise with housing associations and build relationships with them
  • Work closely with project and site management teams to ensure quality of customer service
  • Produce and collect tenancy approval forms
Requirements:
  • Clean driving license
  • Minimum 2 years' experience as an RLO within construction
  • Strong communication and customer service skills
  • Positive and proactive attitude
  • Excellent written English
  • Able to work in a team


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