Resident Liaison Officer

5 days ago


Eastleigh, Hampshire, United Kingdom CPR Recruitment Full time
Resident Liaison Officer Opportunity

CPR Recruitment is seeking a skilled Resident Liaison Officer to join their Planned Works Division in Southampton. As a key member of the team, you will be responsible for ensuring seamless communication across all parties, progressing projects, and ensuring resident satisfaction.

Key Responsibilities:
  • Build positive relationships with residents
  • Mitigate dissatisfaction with planned works
  • Resolve complaints and queries swiftly and efficiently
  • Visit tenants and advise on pre-planned works
  • Liaise with housing associations and build relationships with them
  • Work closely with project and site management teams to ensure quality of customer service
  • Produce and collect tenancy approval forms
  • Ensure resident satisfaction
Requirements:
  • Clean driver's license
  • Minimum 2 years' experience as an RLO within construction
  • Strong communication and customer service skills
  • Positive and proactive attitude
  • Excellent written English
  • Able to work in a team
  • Competent computer skills

CPR Recruitment is a leading recruitment agency with over 500 sites across London and the South East. If this role isn't suitable, we have other opportunities within the white-collar side of construction. Contact us to discuss further.


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