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Brand Liaison Officer

2 months ago

Eastleigh, Hampshire, United Kingdom CPR Recruitment Full time
Resident Liaison Officer - Southampton - Social Housing Planned Works

CPR Recruitment is seeking a skilled Resident Liaison Officer to join their Planned Works Division on a project in East London. The ideal candidate will ensure seamless communication across all parties, progress projects, and ensure residents' satisfaction.

Key Responsibilities:
  1. Build Positive Relationships: Establish strong relationships with residents, providing support and information during refurbishment and maintenance works.
  2. Mitigate Dissatisfaction: Identify and address potential issues, ensuring residents are satisfied with planned works.
  3. Resolve Complaints: Swiftly and efficiently resolve complaints and queries, maintaining a positive resident experience.
  4. Visit Tenants: Regularly visit tenants to advise on pre-planned works, ensuring they are informed and engaged.
  5. Liaise with Housing Associations: Build relationships with housing associations, ensuring effective communication and collaboration.
  6. Work with Project Management: Collaborate with project and site management teams to ensure quality customer service.
  7. Collect Tenancy Approval Forms: Obtain and collect tenancy approval forms, ensuring compliance with regulations.
  8. Ensure Resident Satisfaction: Continuously monitor and improve resident satisfaction, ensuring a positive experience.
Requirements:
  1. Clean Driver's License: Possess a clean driver's license.
  2. Minimum 2 Years Experience: Have a minimum of 2 years' experience as an RLO within construction.
  3. Strong Communication Skills: Demonstrate strong communication and customer service skills.
  4. Positive Attitude: Possess a positive and proactive attitude.
  5. Excellent Written English: Have excellent written English skills.
  6. Teamwork: Be able to work effectively in a team.
  7. Computer Skills: Possess competent computer skills.