Customer Service Representative

2 days ago

Coventry, Coventry, United Kingdom Camlin Group Full time

About Camlin Group

Camlin Group is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin Group, we believe in high-quality engineering and design, allowing us to develop market-leading products and services. In short, we love creating value for our customers by solving difficult problems. As a global organization, our operation spans over 20 countries across the globe.


Job Summary

We are seeking a Customer Services & Repair Technician to be part of the Customer Services Function. The ideal candidate will utilize standardized techniques, tools, and practices to ensure high-quality repairs.

Key Responsibilities

  • Repair Operations
    • Full responsibility for completion of unit repair.
    • Repair completion using standardized techniques, tools, and practices.
    • Accurate completion of repair documentation.
    • Adoption of controlled documentation and instrumentation.
    • Accurate completion of online AYS administration.
    • Accurate work assessment completion prior to quote.
  • Customer Service
    • Working closely with the Customer Service & Repair Team Lead & Manager, ensure all customer inquiries, complaints, and issues are resolved promptly and efficiently.
    • Handle escalated customer issues, working closely with the Customer Service & Repair Team Lead.

Requirements

  • 2- 3 years previous work experience in a demanding repair engineering environment.
  • Qualified in Electrical / Electronic Engineering - HNC/HND level preferred.
  • Outstanding communication skills with a positive attitude.
  • Experience with Lean / Six Sigma Principles. Good IT skills.

Our Values

  • We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
  • We believe in people - Here at Camlin Group, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer 'partners' that's even more important. We trust our team members to do their best and be supportive.
  • We won't accept the 'way it's always been done' - Since Camlin Group's inception, we've been curious, inquisitive, and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
  • We listen to learn - Whether it's our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
  • We're trying to do the right thing - We take responsibility for our actions and take decisions based on what's right for people, profit, and planet.

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin Group are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

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