Service Desk Expert
2 days ago
We are looking for an experienced IT Support Engineer to join our team as an Afternoon Shift engineer. In this role, you will provide exceptional service desk support to our clients and contribute to the success of our team.
Responsibilities:
- Provide timely and effective support to customers via phone, email, or other channels.
- Work collaboratively with the Service Desk Manager and Lifecycle Coordinator(s) to ensure efficient ticket handling and SLA compliance.
- Document work and time accurately, using available tooling to enhance efficiency.
- Maintain high standards of communication with customers.
- Meet performance targets and maintain company policies.
Requirements:
- Proven technical skills and problem-solving abilities.
- Excellent communication and teamwork skills.
- Fluent English language proficiency (written and spoken).
- Foundation-level Microsoft certification or equivalent.
- Pluralsight Foundation skills at Average level or above.
Salary Range:
$60,000 - $80,000 per year, based on experience and qualifications.
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