LMS Group Service Desk Professional
3 days ago
We are looking for an IT Support Specialist to work on our Afternoon Shift in our Service Desk team. The ideal candidate will have strong technical skills and excellent communication abilities.
About the Role:
- Providing technical support to clients via phone, email, or chat.
- Working with the Lifecycle Coordinator(s) and Service Desk Manager to ensure efficient ticket resolution and adherence to SLAs.
- Communicating effectively with customers to resolve issues promptly.
- Recording work and time accurately to reflect the effort expended on tickets.
- Collaborating with Team Managers, Team Leaders, and Account Managers to deliver positive outcomes for our clients.
Key Requirements:
- Technical capabilities relevant to the role.
- Foundational level Microsoft certification or equivalent.
- Strong interpersonal and communication skills.
- Fluent written and spoken English.
Salary Range: $62,000 - $82,000 per year
Our Benefits:
A competitive salary, opportunities for professional growth, and a supportive work environment.
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