Afternoon Shift Technical Expert

3 days ago


Farnham, Surrey, United Kingdom LMS Group Full time

LMS Group is seeking a highly skilled IT Support Engineer to join our Afternoon Shift team. As a critical member of our Service Desk, you will provide exceptional support to our clients.

Key Responsibilities:

  • Answering phone calls from end-users and working to resolve issues on first contact, where possible.
  • Working on tickets assigned to you, logged via telephone, portal, booking systems, email, or chat.
  • Recording work and time accurately, reflecting the effort expended, and making use of tooling to increase accuracy and timeliness of time entries.
  • Communicating with customers via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
  • Ensuring appropriate adherence to performance targets, including KPIs and SLAs.
  • Building excellent working relationships within the Service Desk team(s), other teams within Managed Services Department, and the wider organisation.
  • Working with Team Managers, Team Leaders, and Account Managers to ensure positive outcomes for our customers.

Requirements:

  • Techincal capabilities relevant to the role.
  • Zenzero technical assessment or recognised vendor certification.
  • Pluralsight Foundation role at Average or above.
  • Fundamental level Microsoft certification or equivalent.
  • Excellent interpersonal and communication skills.

Compensation: $65,000 - $85,000 annually

What We Offer:

A challenging and rewarding role with opportunities for career advancement in a dynamic work environment.



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