Technical Support Specialist

1 month ago


Farnham, Surrey, United Kingdom LMS Group Full time

The role of Service Desk Engineer is pivotal in ensuring the continuous provision of high-quality service desk support to clients. As a key member of the LMS Group team, you will be responsible for delivering exceptional support to customers, encompassing a variety of products, services, and platforms.

Key Responsibilities:

Answer phone calls from end-users and work to resolve issues on first contact, where possible. Work on assigned tickets, which may have been logged via telephone, portal, booking systems, email, or chat. Record work and time accurately, reflecting the effort expended. Utilize tooling to increase accuracy and timeliness of time entries.

Key Skills and Qualifications:

Technical capability relevant to achieving required duties and responsibilities. Pluralsight Foundation role at Average or above. Foundation-level Microsoft certification or equivalent. Strong interpersonal and communication skills. Fluency in English, both written and spoken.



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