Technical Help Specialist

2 days ago


Farnham, Surrey, United Kingdom LMS Group Full time
LMS Group Service Desk Engineer Job Description

We are seeking a skilled Service Desk Engineer to join our team in providing top-notch support to our clients. This is a full-time position that offers a competitive salary and opportunities for growth.

Key Responsibilities:

  • Analyze and resolve customer issues promptly and efficiently.
  • Collaborate with the Service Desk Manager and Lifecycle Coordinator(s) to optimize ticket handling and meet SLAs.
  • Maintain accurate records of work and time spent on tasks.
  • Communicate effectively with customers through various channels.
  • Meet performance targets and adhere to company policies.

Requirements:

  • Strong technical skills and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Fluent English language proficiency (written and spoken).
  • Foundation-level Microsoft certification or equivalent.
  • Pluralsight Foundation skills at Average level or above.

Compensation:

$60,000 - $80,000 per year, depending on experience and qualifications.


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