Customer Service Director

3 weeks ago


Kents Hill Monkston and Brinklow, United Kingdom Avery Healthcare Full time
About the Role

Avery Healthcare is seeking a well-organised and dedicated individual to join our friendly, award-winning team as Customer Service Manager. Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Key responsibilities include:

  • Greeting people politely and professionally whether in person or by telephone.
  • Ensuring the Front of House team answer the phone in line with company policy.
  • Managing the process of show rounds and training staff to manage to the expected standard.
  • Undertaking competitor analysis to ensure accurate data within the local market.
  • Supporting the General Manager to implement local marketing strategy.

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

  • Have experience in a previous administration role, sales experience is preferred.
  • Possess effective interpersonal skills and a professional telephone manner.
  • Be confident in leading, training and supporting a small team of Customer Service Advisors.
  • Have strong customer relation skills.
  • Be able to prioritise and manage own workload.

About Avery

Avery Healthcare believes that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.


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