Customer Service Manager
4 weeks ago
A well-organised and enthusiastic individual is required to join our friendly and award-winning team as Customer Service Manager. Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.
Key responsibilities include greeting people politely and professionally, ensuring the Front of House team answers the phone in line with company policy, and managing the process of show rounds and training staff to meet the expected standard.
You will also be responsible for undertaking competitor analysis to ensure accurate data within the local market and supporting the General Manager to implement local marketing strategy.
About You
To be successful in your application, you must live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate will have experience in a previous administration role, with sales experience preferred. You will possess effective interpersonal skills and a professional telephone manner, and be confident in leading, training and supporting a small team of Customer Service Advisors.
You will also have strong customer relation skills and be able to prioritise and manage your own workload.
About Avery
Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. We believe that the later years of our residents' lives should be as enriching as any other.
Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.
We are committed to providing a supportive and inclusive work environment, and offer a range of benefits and opportunities for career development.
Requirements
This role will require a DBS Disclosure check, the cost of which will be met by Avery Healthcare. You will also be required to provide proof of eligibility to work in the UK.
Please note that this advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
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