Customer Service Manager

4 weeks ago


Kents Hill Monkston and Brinklow, United Kingdom Avery Healthcare Full time
About the Role

A well-organised and enthusiastic individual is required to join our friendly and award-winning team as Customer Service Manager. Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Key responsibilities include greeting people politely and professionally, ensuring the Front of House team answers the phone in line with company policy, and managing the process of show rounds and training staff to meet the expected standard.

You will also be responsible for undertaking competitor analysis to ensure accurate data within the local market and supporting the General Manager to implement local marketing strategy.

About You

To be successful in your application, you must live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate will have experience in a previous administration role, with sales experience preferred. You will possess effective interpersonal skills and a professional telephone manner, and be confident in leading, training and supporting a small team of Customer Service Advisors.

You will also have strong customer relation skills and be able to prioritise and manage your own workload.

About Avery

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. We believe that the later years of our residents' lives should be as enriching as any other.

Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.

We are committed to providing a supportive and inclusive work environment, and offer a range of benefits and opportunities for career development.

Requirements

This role will require a DBS Disclosure check, the cost of which will be met by Avery Healthcare. You will also be required to provide proof of eligibility to work in the UK.

Please note that this advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.


  • Customer Service Lead

    3 weeks ago


    Kents Hill, Monkston and Brinklow, United Kingdom Avery Healthcare Full time

    {"ABOUT THE ROLE": "About the RoleAs a Customer Service Manager at Avery Healthcare, your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.Your responsibilities will include greeting people politely and professionally, ensuring the Front of House...


  • Monkston, United Kingdom Phs Group Full time

    Washroom Service Driver Here's what you get with phs.A salary of £24,500+ OTE £24,500 40hr working week Monday- Friday 23 days annual holiday + bank holidays Flexible hours and development opportunities Flexible start and finish times giving you a better work life balance.Most of your routes start and finish from your home.A range of other benefits such as...


  • Burgess Hill, United Kingdom CV-Library Full time

    Customer Service Manager (Renewable Energy) £28,000 - £32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension The Role Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy...

  • Customer Service

    2 months ago


    Brierley Hill, United Kingdom CV-Library Full time

    Customer Service Executive Brierley Hill Salary: Up to £26k We are recruiting for a Customer Service Executive to work for a leading Automotive company based in Dudley/Brierley Hill area. The main objective of the role is to communicate directly with customers and build strong and trusting relationship. Manage customer on time delivery and promises,...


  • Burgess Hill, United Kingdom CV-Library Full time

    Customer Service Account Manager – Sales Account Manager – Sales and Customer Service – Burgess Hill B2B Sales – PPE – Product Range Sales – Account Management – Customer Service £28,000 - £30,000, plus up to £5000 bonus, 4 days office based with 1-day wfh per week. We are looking for a target...


  • Hessle and Hill Top, United Kingdom CarSupermarket Full time

    Customer Service Representative Job DescriptionWe are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team. As a CUSTOMER SERVICE REPRESENTATIVE, you will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues, and providing solutions to customer...


  • Hill, United Kingdom Nutrabolt Full time

    **Who We Are**: Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the...


  • Hessle and Hill Top, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled and flexible Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure seamless operations.Key...

  • Customer Service

    6 months ago


    Cradley Heath and Old Hill, United Kingdom Daniel-Scott Recruitment Full time

    Our client is looking for a friendly, hardworking and experienced customer service administrator to join their team. You must be flexible to be able to work 37.5 hours between 8.30 - 5pm Monday - Friday. (flexibility for holiday and sickness cover) - Taking customer, supplier and internal calls and forwarding to relevant departments. - Inputting quotations...


  • Cambridgeshire and Peterborough, United Kingdom Coveris Full time

    We are seeking a highly skilled Customer Service Manager to join our team at Coveris in St Neots. This is a challenging role that requires excellent communication and project management skills. As a key member of our internal sales team, you will be responsible for ensuring timely delivery of customer orders, quotations, and CAD requirements. Your ability to...


  • Burgess Hill, West Sussex, United Kingdom F. Hoffmann-La Roche Gruppe Full time

    At F. Hoffmann-La Roche Gruppe, we are seeking a highly skilled Customer Service Leadership Manager to join our dynamic team in the UK and Ireland diagnostics business.About the RoleWe estimate the salary for this position to be around £90,000 - £110,000 per annum, depending on experience.The ideal candidate will have significant experience in supply chain...


  • Hessle and Hill Top, United Kingdom Asda Stores Ltd Full time

    About AsdaWe are a leading retailer with a strong commitment to providing excellent customer service. Our stores operate 24 hours a day, 7 days a week, and we are looking for flexible team members who can work varied shifts to meet the needs of our customers.As a Service ColleagueYou will be working across different departments to ensure the efficient...


  • Hessle and Hill Top, United Kingdom CarSupermarket Full time

    Exciting Opportunity at CarSupermarket.comAt CarSupermarket.com, we are looking for a skilled CUSTOMER DELIVERY ADVISOR to join our team.About the Role:As a Customer Delivery Advisor, you will be the face of our team during the handover of new cars to customers. Your role will involve ensuring the car is fully prepped and ready for delivery, handling...


  • Hessle and Hill Top, United Kingdom Age UK Full time

    Do you have a passion for retail and excellent communication skills? We are seeking a Customer Service Team Leader to join our Hessle team, responsible for delivering exceptional customer experiences and supporting our Store Managers and Sales Assistants and volunteers.Key responsibilities include:Collaborating with the Shop Manager to achieve sales...


  • Hill, United Kingdom West Midlands Trains Full time

    **Vacancies at - Acocks Green, Hagley, Jewellery Quarter, Olton, Shirley and Widney Manor** Location map available to view and download **What does the job involve?** - Working on a full-time, permanent basis - shift patterns will include weekends, early starts and late finishes - Assisting customers in planning their journey - selling tickets and...


  • Brierley Hill, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are extremely excited to be working with a Global manufacturing company who have recently acquired premises in Brierley Hill. We are working with them to hire a dynamic Customer Services Executive. You will be part of a back-office team which includes office management, marketing, warehouse and after sales. As a Customer...


  • Bardon Hill, United Kingdom SF Recruitment Full time

    About SF RecruitmentSF Recruitment is a professional services division partnering with international clients to find exceptional talent for their teams.We are currently looking for a Customer Service and Sales Portfolio Manager to join our client's Customer Service and Sales team on a permanent, full-time basis in North Leicester.Salary Details:The estimated...


  • Burgess Hill, West Sussex, United Kingdom Clearline Recruitment Ltd Full time

    Job OpportunityWe are seeking a skilled Customer Service Specialist to join our team in Burgess Hill. This is a 12-month contract position, with a salary of £13.00 - £18.00 per hour (dependent on experience).About the RoleThis role involves working within the Customer Service team to ensure seamless operations by processing customer orders, managing...


  • Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:DH1029 **Contract**: Permanent, full time, 35 hours per week **Location**: Kings Hill-based (Kent) with hybrid working (Average of 4 days per week in the Kings Hill office) **Salary**: £65,000 to £73,000 per annum Could you lead a high-performing team and make an impact at a purpose-driven organisation? We’re looking for a...


  • Burgess Hill, United Kingdom CV-Library Full time

    The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client. Client Details Our client is a well-established company in the Financial Services sector in...