Customer Service Manager

1 month ago


Kents Hill Monkston and Brinklow, United Kingdom Avery Healthcare Full time
About the Role

We are seeking a well-organised and enthusiastic individual to join our friendly, award-winning team as Customer Service Manager. Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Key Responsibilities
  • Greet people politely and professionally whether in person or by telephone.
  • Ensure the Front of House team answers the phone in line with company policy.
  • Manage the process of show rounds and train staff to manage to the expected standard.
  • Undertake competitor analysis to ensure accurate data within the local market.
  • Support the General Manager to implement local marketing strategy.
About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must:

  • Have experience in a previous administration role, sales experience is preferred.
  • Possess effective interpersonal skills and professional telephone manner.
  • Be confident in leading, training and supporting a small team of Customer Service Advisors.
  • Have strong customer relation skills.
  • Be able to prioritise and manage own workload.
About Avery Healthcare

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.


  • Kents Hill, Monkston and Brinklow, United Kingdom Avery Healthcare Full time

    About the RoleThe Customer Service Manager will be responsible for supporting the General Manager in the sales process and coordinating admissions and discharges with the Home Administrator.Key responsibilities include:Greeting people politely and professionally whether in person or by telephone.Ensuring the Front of House team answers the phone in line with...


  • Kents Hill, Monkston and Brinklow, United Kingdom Avery Healthcare Full time

    About the RoleA well-organised and enthusiastic individual is required to join our friendly and award-winning team as Customer Service Manager. Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.Key responsibilities include greeting people...


  • Kents Hill, Monkston and Brinklow, United Kingdom Avery Healthcare Full time

    About the RoleAvery Healthcare is seeking a well-organised and dedicated individual to join our friendly, award-winning team as Customer Service Manager. Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.Key responsibilities include:Greeting...


  • Kents Hill, Monkston and Brinklow, United Kingdom Avery Healthcare Full time

    {"ABOUT THE ROLE": "About the RoleAs a Customer Service Manager at Avery Healthcare, your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.Your responsibilities will include greeting people politely and professionally, ensuring the Front of House...


  • Kents Hill, Monkston and Brinklow, United Kingdom Expert Employment Full time

    User Experience Product Design LeadExpert Employment is seeking a skilled User Experience Product Design Lead to join our internal User Experience Design team for Oil and Gas software services. The ideal candidate will have expertise in reservoir engineering, field development planning, geomechanics, seismic processing, carbon storage, and emissions...


  • Burgess Hill, United Kingdom CV-Library Full time

    Customer Service Manager (Renewable Energy) £28,000 - £32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension The Role Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy...


  • Burgess Hill, West Sussex, United Kingdom Reed Full time

    Customer Service Executive Reed is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service. Key Responsibilities: Provide exceptional customer service to each...


  • Burgess Hill, West Sussex, United Kingdom Reed Full time

    Customer Service Executive Reed is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service. Key Responsibilities: Provide exceptional customer service to each...


  • Burgess Hill, West Sussex, United Kingdom Reed Full time

    Customer Service Executive RoleWe are seeking a highly skilled and experienced Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional...


  • Burgess Hill, West Sussex, United Kingdom Reed Full time

    Customer Service Executive RoleWe are seeking a highly skilled and experienced Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional...


  • Burgess Hill, West Sussex, United Kingdom Reed Full time

    Customer Service ExecutiveWe are seeking a highly skilled and experienced Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional...


  • Burgess Hill, West Sussex, United Kingdom Reed Full time

    Customer Service ExecutiveWe are seeking a highly skilled and experienced Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional...

  • Customer Service

    1 month ago


    Brierley Hill, United Kingdom CV-Library Full time

    Customer Service Executive Brierley Hill Salary: Up to £26k We are recruiting for a Customer Service Executive to work for a leading Automotive company based in Dudley/Brierley Hill area. The main objective of the role is to communicate directly with customers and build strong and trusting relationship. Manage customer on time delivery and promises,...


  • Hessle and Hill Top, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a key member of our delivery operations, you'll play a vital role in ensuring our customers receive their orders on time and in great condition.Key ResponsibilitiesDeliver products to customers in a safe and efficient mannerManage your van and ensure...


  • Burgess Hill, United Kingdom CV-Library Full time

    Customer Service Account Manager – Sales Account Manager – Sales and Customer Service – Burgess Hill B2B Sales – PPE – Product Range Sales – Account Management – Customer Service £28,000 - £30,000, plus up to £5000 bonus, 4 days office based with 1-day wfh per week. We are looking for a target...


  • Burgess Hill, West Sussex, United Kingdom CV-Library Full time

    Senior Customer Service Executive - AviationLocation: Burgess Hill (Outskirts)Salary: £30,000 - £35,000 DOEHours: Monday to Friday 9am - 5:30pmBenefits: 25 days holiday, parking, pensionThe RoleWe are seeking a highly skilled Senior Customer Service Executive to join our team in the aviation component repair sector. As a key member of our small, friendly...


  • Burgess Hill, West Sussex, United Kingdom CV-Library Full time

    Senior Customer Service Executive - AviationLocation: Burgess Hill (Outskirts)Salary: £30,000 - £35,000 DOEHours: Monday to Friday 9am - 5:30pmBenefits: 25 days holiday, parking, pensionThe RoleWe are seeking a highly skilled Senior Customer Service Executive to join our team in the aviation component repair sector. As a key member of our small, friendly...


  • Hessle and Hill Top, United Kingdom CarSupermarket Full time

    Customer Service Representative Job DescriptionWe are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team. As a CUSTOMER SERVICE REPRESENTATIVE, you will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues, and providing solutions to customer...


  • Cambridgeshire and Peterborough, United Kingdom The Co-operative Group Full time

    Customer Team LeaderWe're looking for a talented and motivated individual to join our team as a Customer Team Leader. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and leading by example.Key Responsibilities:Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring...


  • Cambridgeshire and Peterborough, United Kingdom The Co-operative Group Full time

    Customer Team LeaderWe're looking for a talented and motivated individual to join our team as a Customer Team Leader. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and leading by example.Key Responsibilities:Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring...