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Customer Service Representative

2 months ago

Basingstoke, United Kingdom Office Angels Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Office Angels. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.

Key Responsibilities
  • Manage designated customer accounts, ensuring timely and effective communication with clients and internal stakeholders.
  • Process quotes, data entry, contract reviews, and handle non-disclosure agreements (NDAs) as required.
  • Enter and process orders, generate order acknowledgments, and maintain awareness of multi-currency processes.
  • Communicate with sales managers and set up new customer accounts, process application forms, and end-user statements.
  • Run weekly system reports, update sales orders, and manage order books and shipping reports with manufacturers and shipping warehouses.
Requirements
  • Advanced office experience with proficiency in Microsoft Office.
  • Excellent organizational skills within Microsoft Outlook.
  • Superior communication and telephone skills for assisting customers, suppliers, and colleagues.
  • Able to learn new systems and adapt to changing processes.
About Office Angels

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.