Digital Customer Success Strategist
2 days ago
As a Digital Customer Success Manager at Board Intelligence, you will play a pivotal role in driving Gross Revenue Retention for a large portfolio of accounts. Your primary responsibility will be to ensure clients have an exceptional experience post-onboarding, reflected in high Net Promoter Score (NPS) and Customer Satisfaction (C-Sat) metrics.
You will achieve this by developing and implementing a proactive digital communication strategy aligned with customer goals. This will involve leveraging technology and automation to streamline customer experiences, continuously improving each step within the customer journey.
Key Responsibilities- Manage a large book of business (50-100 customers)
- Design and launch processes, workflows, and automations to drive internal efficiencies and enhance customer value
- Negotiate renewal opportunities to maximize customer retention
- Maintain consistent digital interactions with customers, providing support and assistance as needed
- Analyze customer data to identify trends and provide recommendations on improving the customer experience
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Customer Success Strategist
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...
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Digital Success Strategist
12 hours ago
London, Greater London, United Kingdom Tiger Recruitment Full timeJob Title: Digital Success StrategistAbout the Role:We are seeking a highly motivated Digital Success Strategist to join our team. The successful candidate will be responsible for maintaining client relationships and building new ones, as well as project and outcome management.Key Responsibilities:Maintain client relationships and build new...
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Customer Success Strategist
3 weeks ago
London, Greater London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full timeAbout the RoleWe are seeking a Customer Success Strategist to join our team at Sphere Digital Recruitment | Best Small Company 2022. As a key member of our team, you will be responsible for driving success for our most important clients in the AI Martech space.Key ResponsibilitiesMaximise the business impact of our solutions, guiding clients through the AI...
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Digital Content Strategist
2 weeks ago
London, Greater London, United Kingdom Zazu-Digital Full timeZazu-Digital is seeking a highly skilled Digital Content Strategist to oversee the development and execution of a dynamic TikTok content strategy. The successful candidate will lead the creation of engaging, shareable content that drives growth and boosts sales across the target audience.Key Responsibilities:Develop and implement a TikTok content strategy...
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Digital Marketing Strategist
3 weeks ago
London, Greater London, United Kingdom Digital Waffle Full timeDigital Marketing StrategistWe are seeking a highly skilled Digital Marketing Strategist to join our team at Digital Waffle. As a Business Development Executive, you will be responsible for driving sales growth and developing strategic partnerships.Key Responsibilities:Develop and implement high-impact sales strategies to drive business growthCollaborate...
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Customer Experience Strategist
3 weeks ago
London, Greater London, United Kingdom Match Digital Full timeCustomer Experience StrategistWe are seeking a Customer Experience Strategist to join our team at Match Digital. As a key member of our organization, you will be responsible for driving customer-centricity across all touchpoints.Your primary focus will be on developing a deep understanding of customer needs and expectations through research and insights. You...
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Senior Digital Strategist
4 weeks ago
London, Greater London, United Kingdom Digital Silk - Growing Brands Online Full timeJoin Our Team as a Senior Digital StrategistWe are seeking a highly skilled Senior Digital Strategist to lead our web strategy team at Digital Silk - Growing Brands Online. As a key member of our team, you will be responsible for creating and implementing website strategies that drive business growth and success.About the RoleDevelop and execute website...
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Senior Digital Strategist
4 weeks ago
London, Greater London, United Kingdom Digital Silk - Growing Brands Online Full timeJoin Our Team as a Senior Digital StrategistWe are seeking a highly skilled Senior Digital Strategist to lead our web strategy team at Digital Silk - Growing Brands Online. As a key member of our team, you will be responsible for creating and implementing website strategies that drive business growth and success.About the RoleDevelop and execute website...
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Senior Digital Strategist
3 weeks ago
London, Greater London, United Kingdom Digital Silk - Growing Brands Online Full timeAbout Digital Silk - Growing Brands OnlineWe are a dynamic team of ambitious and proactive individuals who strive to become the best professionals we can be and make Digital Silk a globally renowned digital agency.Job Title: Senior Digital StrategistWe are seeking a senior-level Digital Strategist to create website strategies for clients and lead design,...
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Digital Marketing Strategist
3 weeks ago
London, Greater London, United Kingdom Digital Gravity Ltd Full timeJob Title: Digital Marketing StrategistJob Summary:We are seeking a highly skilled Digital Marketing Strategist to lead our digital marketing initiatives and drive engagement across our digital estate. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive digital marketing strategy that aligns with our...
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Customer Success Strategist
1 day ago
London, Greater London, United Kingdom Genius Sports Full timeAbout the RoleAn experienced Customer Success Strategist and emerging leader on the Client Services team at Genius Sports.As a trusted advisor, you will proactively manage a portfolio of assigned Genius Marketing Suite accounts, drive strategic conversations, and cultivate strong, long-term relationships with clients.Key ResponsibilitiesOwnership of Tier 1...
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Senior Digital Strategist
4 weeks ago
London, Greater London, United Kingdom Digital Silk - Growing Brands Online Full time{"title": "Senior Digital Strategist", "description": "Join Our Team as a Senior Digital StrategistWe are a growing digital agency, Digital Silk, seeking a highly skilled Senior Digital Strategist to lead our web strategy team. As a key member of our team, you will be responsible for creating website strategies, leading design and development teams, and...
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Senior Digital Strategist
4 weeks ago
London, Greater London, United Kingdom Digital Silk - Growing Brands Online Full time{"title": "Senior Digital Strategist", "description": "Join Our Team as a Senior Digital StrategistWe are a growing digital agency, Digital Silk, seeking a highly skilled Senior Digital Strategist to lead our web strategy team. As a key member of our team, you will be responsible for creating website strategies, leading design and development teams, and...
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Digital Experience Strategist, Customer Journey
3 weeks ago
London, Greater London, United Kingdom Blue Pelican Full timeJob Title: Digital Experience Strategist, Customer JourneyLocation: RemoteJob Type: Full-timeAbout Us: Blue Pelican is a leading luxury retail brand that is seeking a highly skilled Digital Experience Strategist to join our global customer experience team.Job Description:We are looking for a Digital Experience Strategist to lead the development and...
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Digital Experience Strategist, Customer Journey
2 weeks ago
London, Greater London, United Kingdom Blue Pelican Full timeJob Title: Digital Experience Strategist, Customer JourneyLocation: RemoteJob Type: Full-timeAbout the Role:We are seeking a highly skilled Digital Experience Strategist to join our team at Blue Pelican. As a Digital Experience Strategist, you will be responsible for developing and implementing a customer journey strategy that drives business growth and...
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Digital Experience Strategist
4 weeks ago
London, Greater London, United Kingdom air-recruitment Full timeDigital Strategist OpportunityWe are seeking a skilled Digital Strategist to join our team at a leading digital customer experience agency in London. As a Digital Strategist, you will play a key role in shaping user behaviour for clients and delivering market-leading experiences for customer journeys.Key Responsibilities:Collaborate with clients,...
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Digital Experience Strategist
4 weeks ago
London, Greater London, United Kingdom air-recruitment Full timeDigital Strategist OpportunityWe are seeking a skilled Digital Strategist to join our team at a leading digital customer experience agency in London. As a Digital Strategist, you will play a key role in shaping user behaviour for clients and delivering market-leading experiences for customer journeys.Key Responsibilities:Collaborate with clients,...
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Digital Growth Strategist
3 weeks ago
London, Greater London, United Kingdom AND Digital Full timeAbout the RoleWe are seeking a skilled Digital Growth Strategist to join our business development team at AND Digital. As a key member of our team, you will play a vital role in driving growth and success with new clients.Key ResponsibilitiesConduct market research to identify potential clients and emerging industry trendsDevelop and implement effective lead...
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Digital Marketing Strategist
3 weeks ago
London, Greater London, United Kingdom Sensat Digital Limited Full timeAbout the RoleSensat Digital Limited is seeking a highly skilled Digital Marketing Strategist to lead and execute a broad range of marketing activities to drive brand awareness and customer acquisition. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive marketing strategy that aligns with our...
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Digital Content Strategist
3 weeks ago
London, Greater London, United Kingdom Moriati Digital Recruitment Full timeJob Title: Digital Content StrategistMoriati Digital Recruitment is seeking a highly skilled Digital Content Strategist to join our team. As a key member of our Social and Content team, you will be responsible for developing and implementing engaging content strategies across a range of live productions and live entertainment.Key Responsibilities:Develop and...