Digital Customer Success Strategist

2 days ago


London, Greater London, United Kingdom Board Intelligence Full time
Role Overview

As a Digital Customer Success Manager at Board Intelligence, you will play a pivotal role in driving Gross Revenue Retention for a large portfolio of accounts. Your primary responsibility will be to ensure clients have an exceptional experience post-onboarding, reflected in high Net Promoter Score (NPS) and Customer Satisfaction (C-Sat) metrics.

You will achieve this by developing and implementing a proactive digital communication strategy aligned with customer goals. This will involve leveraging technology and automation to streamline customer experiences, continuously improving each step within the customer journey.

Key Responsibilities
  • Manage a large book of business (50-100 customers)
  • Design and launch processes, workflows, and automations to drive internal efficiencies and enhance customer value
  • Negotiate renewal opportunities to maximize customer retention
  • Maintain consistent digital interactions with customers, providing support and assistance as needed
  • Analyze customer data to identify trends and provide recommendations on improving the customer experience


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