Console Support Specialist
2 months ago
Gunzilla Games is a leading independent AAA video game developer and publisher, dedicated to creating immersive gaming experiences. Our team of experts is passionate about innovation and pushing the boundaries of the gaming industry.
We are committed to building a strong and diverse team of talented individuals who share our vision and values. As a Console Support Specialist, you will play a crucial role in bridging the gap between our console player base and our internal teams.
Job SummaryWe are seeking a highly organized and customer-focused Console Support Specialist to join our team. The ideal candidate will have excellent communication skills, vast console environment experience, and a passion for video games.
Key Responsibilities- Assist console players with inquiries and issues in our game OTG (Off The Grid) and other console-related products via a chat-based client and email.
- Investigate and follow up on inquiries/issues and respond/resolve as efficiently as possible.
- Help develop console-friendly support policies and workflows.
- Assist in the creation and updating of console-related help center articles and FAQs.
- Monitor and report on common console issues and trends, providing feedback to improve the overall customer experience.
- Assist in the creation and updating of console-related help center articles and FAQs.
- Be the expert in our console offering by actively participating in playtests and reporting feedback.
- Other duties as assigned.
- 1-2 years of experience in Console Support, preferably in the games industry.
- Excellent communication skills, with the ability to communicate effectively and professionally with players, team members, and other stakeholders.
- Excellent problem-solving skills, and ability to identify, empathize, and address agent and player issues in a timely manner.
- Comfortable with social media and other online communication channels.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience working with confidential customer account information.
- Strong knowledge of PS5 and XBOX environment.
- Proficiency with Microsoft Office, or equivalent tools.
- Advanced typing skills.
- Passion for video games.
- Unlimited Paid Vacation
- Paid Sick Leave
- Flexible Working
- Work from Home
- Health Insurance
- Bonuses
- English / German Courses
- Public Transportation
- Relocation & Accommodation Support
- Office Perks & Gym Membership
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