Console Support Specialist

3 weeks ago

London, Greater London, United Kingdom Gunzilla Games Full time
About Gunzilla Games

Gunzilla Games is a leading independent AAA video game developer and publisher, founded in 2020. Our mission is to create immersive gaming experiences that push the boundaries of innovation and technology. We're passionate about building a diverse and inclusive team that shares our vision.

About the Role

We're seeking a highly organized and customer-focused Console Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional support to our console players, resolving issues, and shaping our console workflows and help center articles.

Key Responsibilities
  • Assist console players with inquiries and issues via chat, email, and social media channels.
  • Investigate and resolve issues efficiently, providing timely and effective support.
  • Develop and implement console-friendly support policies and workflows.
  • Conduct training sessions for support representatives on console policies and workflows.
  • Monitor and report on common console issues and trends, providing feedback to improve the customer experience.
  • Assist in creating and updating console-related help center articles and FAQs.
  • Participate in playtests and provide feedback to improve our console offering.
  • Act as a liaison between the product group and the support team, ensuring a seamless experience for our console players.
Requirements
  • 1-2 years of experience in console support, preferably in the games industry.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Experience working with confidential customer information.
  • Strong knowledge of PS5 and XBOX environments.
  • Proficiency in Microsoft Office or equivalent tools.
  • Advanced typing skills.
  • Passion for video games.
What We Offer
  • Unlimited paid vacation.
  • Paid sick leave.
  • Flexible working hours.
  • Work-from-home options.
  • Health insurance.
  • Bonuses.
  • English and German language courses.
  • Public transportation reimbursement.
  • Relocation and accommodation support.
  • Office perks and gym membership.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about gaming and customer support, we'd love to hear from you

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