Senior Registration Officer
2 days ago
We are seeking a highly skilled and experienced Senior Registrar to join our team at the Leeds Register Office. As a key member of our staff, you will be responsible for delivering exceptional customer service, managing registration processes, and working closely with colleagues to achieve service targets.
About the Role- The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.
- You will work 37 hours per week, Monday to Friday, with one Saturday in four on a rota basis, for which a Saturday enhancement is paid.
- Overtime is paid for working any other Saturdays, and there may be a requirement to attend ceremonies on Sundays and Bank Holidays for which enhancements will also be paid.
- To ensure the highest levels of accuracy in manual records and electronic registrations.
- To liaise with and provide relevant documentation/information regarding notices and ceremonies, as appropriate, to the General Register Office.
- To take customer payments, reconcile and bank income in accordance with Financial Regulations and to provide accurate and timely financial information to management.
- To monitor the quality and accuracy of registrations and provide relevant feedback.
- To assist in staff training, coaching, and mentoring, where required.
- To handle telephone, email, and work queue enquiries.
- To liaise with partners and stakeholders at a local and national level to provide a comprehensive service for customers.
- To handle personal information sensitively and confidentially with due regard to GDPR, the Data Protection Act, and relevant Registration legislation.
- To support the implementation of new legislation and process change to ensure that the service is delivered efficiently and effectively.
- To assist in the development of specific projects, as required.
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