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Internal Sales Representative

4 weeks ago

Witham, Essex, United Kingdom Adecco Full time

Job Title: Internal Sales Representative

Job Summary: We are seeking a highly motivated and experienced Internal Sales Representative to join our team at Adecco. As a key member of our sales team, you will be responsible for promoting and selling our client's products and services to customers within an assigned geographic area or customer accounts.

Key Responsibilities:

  • Negotiate prices and secure orders at the best commercial rates.
  • Analyse and identify customer requirements from customer correspondence.
  • Input customer enquiry into Power Pricing tool.
  • Use the Power Pricing guidelines to make decisions on what to quote the customer.
  • Calculate prices for products that fall outside range of power pricing.
  • Quote the customer.
  • Promote additional products and added value services.
  • Assess customer needs.
  • Research the project for appropriate product suggestions.
  • Identify appropriate products for project.
  • Calculate and quote the customer.
  • Identify, research and contact prospective and current customers and build/maintain positive relationships that will generate future sales and repeat business.
  • Use internal and external resources to identify potential customers.
  • Make contact with prospective, lapsed and current customers.
  • Establish the needs of the customer.
  • Coordinate visits to sites if the volume is appropriate.
  • Engage with the appropriate company stakeholders to refer sales leads.
  • Provide customer feedback and information on customer and competitor activity to appropriate contacts within the organisation.
  • Manage quotes within Power Pricing system.
  • Review status of quoted projects.
  • Identify open quotes and contact to enquire up to date customer requirements.
  • Update Power Pricing with current status of customer enquiries.
  • Ensure all lost quotes are captured in the appropriate system.
  • Manage the delivery of secured orders.
  • Coordinate with Production and Transport in depot or via third party to deliver order requirements where appropriate.
  • Obtain rebar and delivery schedules, Supply schedules to automatic scheduling repository efficiently.
  • Oversee the customer delivery schedule through scheduling system.
  • Liaise with production to ensure delivery commitments to our customers are met.
  • Resolve problems and customer complaints.
  • Identify potential complaints from customers as the contract progresses.
  • Take appropriate action to avoid a customer complaint.
  • Respond to customer complaints that arise.
  • Log customer complaints in CRM system.
  • Respond to feedback received from the CRM system.
  • Analyse and take action or escalate when common complaint trends are identified.
  • Work in conjunction with the credit control team to resolve credit issues.

Requirements:

  • Experience in business to business sales.
  • Experience of sales within the building / Construction/ Manufacturing/ Engineering sectors a strong advantage.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Strong problem-solving and customer service skills.
  • Excellent communication and relationship-building abilities.

Benefits:

  • Competitive salary of up to £30,000 plus bonus.
  • Full-time position with Monday to Friday, 8am-5pm working hours.
  • 22 days of holiday plus Bank Holidays (totaling 30 days).
  • Pension scheme with company matching up to 5%.
  • Life cover at three times basic salary.
  • Electric Car Scheme.