Customer Experience Expert

3 days ago


Shrewsbury, Shropshire, United Kingdom Specsavers Full time
Job Title: Customer Experience Expert

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Expert.

Job Overview:

  • This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and would like to pursue a career in retail, management or optics.
  • The successful candidate will be responsible for creating a positive customer experience, from initial contact to final sale.

Main Responsibilities:

  • Provide exceptional customer service, ensuring customers have a positive experience
  • Manage patient appointments and conduct pre-screening procedures
  • Offer style advice and assist with frame measurements
  • Ensure accurate lens fitting and provide ongoing support to customers

What We Offer:

  • A salary of £25,660 per annum (£6.60 per hour)
  • Comprehensive training and development opportunities
  • A supportive and collaborative work environment
  • Eligibility for paid holidays

Estimated Salary Range: Based on industry standards and location, the estimated annual salary for this role is £25,660, with an hourly rate of £6.60.



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