Customer Service Representative

1 month ago

Bicester, Oxfordshire, United Kingdom Brake Bros Limited Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Specialist to join our team at Fresh Direct. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both external and internal customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Process all orders and collections with accuracy and efficiency, ensuring that customer requirements are met.
  • Achieve set KPIs in line with Fresh Direct requirements, including calls answered in a timely manner.
  • Develop and maintain department structure to understand the impact of customer service on the business.
  • Develop and maintain customer relationships through effective communication, problem-solving, and fulfilling business commitments.
  • Have a detailed knowledge of allocated customers' businesses, expectations, and requirements.
  • Act as a first point of contact for customer issues, investigate, and ensure relevant parties are brought into the discussion to find a fast and effective solution.
  • Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner.
  • Ensure that all customer comments, complaints, and correspondence are processed in accordance with Fresh Direct's customer complaints procedure.
Requirements
  • Previous office/customer service environment required.
  • Passion for excellent customer service.
  • Excellent attention to detail.
  • Confident problem-solving and decision-making skills.
  • Self-motivated with a desire to exceed set standards.
  • PC literate.
What We Offer
  • Huge discounts on all sorts of lovely food and award-winning products.
  • Generous holiday allowance.
  • Recognition awards and incentives.
  • Pension.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
About Us

Fresh Direct is a leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain. We are dedicated to making life as easy and efficient for the chefs, cooks, and caterers we serve across the country. We are passionate about food and feeding the nation, and we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and has the same opportunities.

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