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Infrastructure Support Manager
1 month ago
We're seeking a skilled Support Manager to lead a dynamic team of engineers, providing technical support for over 1,500 users across the UK. The ideal candidate will have a strong technical background in infrastructure, server management, and networking, with experience leading a service desk team or mentoring staff. Key responsibilities include ensuring seamless operation of infrastructure services, server management, and network connectivity, as well as maintaining exceptional customer service standards.
This role requires a proven track record of achieving KPIs, maintaining uptime, and driving network reliability. The successful candidate will be familiar with technologies like Office 365, Azure, Active Directory, and Group Policy, alongside server management and network monitoring tools.
The company is a leading provider of enterprise-level technical support and services, delivering exceptional solutions to key suppliers within the manufacturing industry. With a passion for innovation, they empower businesses to succeed through the delivery and support of cutting-edge technology solutions.
Benefits include 25 days holiday, ~6% pension, and an excellent bonus scheme - uncapped for high achievers.
Requirements
Strong technical background in 1st and 2nd line support, with a focus on infrastructure, server management, and networking.
Proven experience leading a service desk team or mentoring staff, with a desire to take the next step.
Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy, alongside server management and network monitoring tools.
Experience working within an ITIL framework, with a particular emphasis on change management and service continuity.
If you're a motivated and experienced Support Manager looking for a new challenge, this is an excellent opportunity to lead a talented IT support team and help establish a new site from the ground up.
